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Prateek Jain

Guest

problem in step 2 while installing database

Hi,
I am new to Live Helper Chat. I tried to figure out how to install live helper chat the web version as soon as i reached step 2 i am getting an error "Cannot login with provided logins. Returned message: could not find driver".
Can you help on this what is this issue and to resolve it.
Thanks Prateek

https://groups.google.com/forum/#!topic … r7eJqZEHQU

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: problem in step 2 while installing database

Hi,

You need php-pdo library.

2012/11/20 Prateek Jain <pratee...***.in>

Prateek Jain

Guest

Re: problem in step 2 while installing database

Hi,
Thanks for the help.
It was great.

Hugues Lacroix

Member

Registered: 2014-04-07

Posts: 2

Re: problem in step 2 while installing database

Hi,
I can't connect to the database, and I double-checked: I have PDO enabled, I'm running php 5.3.x and everything seems to be ok. However, I get the following message on step 2 of the install :
Cannot login with provided logins. Returned message: SQLSTATE[28000] [1045] Access denied for user '**********'***'localhost' (using password: YES)
Thanks,
P.S: As you may imagine, I replaced the username with **********, I didn't put ********** in the username field
Le mardi 20 novembre 2012 05:36:38 UTC-5, Remigijus Kiminas a écrit :

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: problem in step 2 while installing database

Hi

Not mutch I can help there like errors tells it all. You can try replace localhost with 127.0.0.1 But in general either wrong username or password either not enough permissions.

2014-04-07 18:42 GMT+03:00 Hugues Lacroix <hugla...***.com>:

Hugues Lacroix

Member

Registered: 2014-04-07

Posts: 2

Re: problem in step 2 while installing database

I got it ... there was a quote in the password ... so it didn't parse correctly in the form field (which is normal for security reasons I guess). I changed the password and it works now.
Thanks for the hint.
Hugues

Le lundi 7 avril 2014 11:44:48 UTC-4, Remigijus Kiminas a écrit :

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: problem in step 2 while installing database

Hi,

Actually it was a bug , password with quotes should be accepted. Here is related commit, thanks for report.
https://github.com/LiveHelperChat/livehelperchat/commit/c031825f5a9f30ce609f6e65e6730f95741fba4c

2014-04-07 18:57 GMT+03:00 Hugues Lacroix <hugla...***.com>: