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KRyabenok

Member

Registered: 2018-01-16

Posts: 5

live helper Widget code doesn't work on my joomla site

Here is my site https://support.mtf.org, if you edit index.php page code it's there. Not sure why it's not working. Please help.

Last edited by KRyabenok (2018-01-16 17:27:09)

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: live helper Widget code doesn't work on my joomla site

Hi KRyabenok,
welcome on the live helper chat forum.

You need find a right place where put the embed code in Joomla. Maybe footer or maybe you need an additional plugin to add embed code.
It's a lot of time I do not use Joomla CMS.

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KRyabenok

Member

Registered: 2018-01-16

Posts: 5

Re: live helper Widget code doesn't work on my joomla site

I tried different plugins and footer still nothing.

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: live helper Widget code doesn't work on my joomla site

Please test if the code work here:
http://htmledit.squarefree.com/
let me know.

If the code are not working than there are some settings issue on your install.
I sent an invite to chat but was not accepted,m now i cannot chat anymore at this time.

Last edited by PeopleInside (2018-01-16 19:45:55)

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KRyabenok

Member

Registered: 2018-01-16

Posts: 5

Re: live helper Widget code doesn't work on my joomla site

Here is the code and it doesn't work when i try your site.

<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location  = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = '//chat.mtf.org/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true/(department)/1/(disable_pro_active)/true?r='+referrer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: live helper Widget code doesn't work on my joomla site

In your code the chat domain seems to be chat.mtf.org/index.php but this address do not load nothing.
The web address in the embed code seems is referring to a not existing domain.

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PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: live helper Widget code doesn't work on my joomla site

Code seems is working.
I made a mistake in the previous post, I give the link to the editor with https because Google indicate it with https

Here is the link for you:
http://htmledit.squarefree.com/

Your embed code is now working also i was not able to reach your chat domain but seems you fixed this also.
So the important thing is now find the right place where put the Embed code on Joomla.

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PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: live helper Widget code doesn't work on my joomla site

In addition you was trying to install a insecure chat http under https.
Solution was install a certificate for the live chat and make it secure under https. All is now working, i am happy to see this.

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