Logging off - maybe a session timeout?

RichardO · 2018-01-10 13:00:31

Hi

We've been using LHC for some time now and nothing really has been altered in the settings (that I know of).

When I log in as usual, I can see a list of all online visitors. The webpage widget confirms someone is online.

If however, I leave it logged in for a period of time, the online visitor list dries up (I know there are online visitors from G Analytics). In addition, although the widget confirms someone is online, when you start a chat, the system says there are no operators logged in. Also weirdly, I then get the correct notification so I can respond.

I'm not sure if this has anything to do with sessions or session timeouts?

I have added two screenshots below for reference.

Screenshot 1
Screenshot 2

Any help would be greatly appreciated.

Many thanks

Richard

Last edited by RichardO (2018-01-10 13:04:25)

PeopleInside · 2018-01-10 13:28:50

Hi RichardO, thank you for your message !
I am sorry for the issue encountered.

In the operator panel visitor list you see online visitor in a lass of time.
For example you can have set to see visitors online in a 30 minutes interval. Other visitor that are online but out of this activity interval are not showed.
Tracking online users

Operator can set the time in the drop down menu

For operators timeout please check on operator profile "notification" tab or on settings, live help configuration (tab) , chat configuration, misc (tab)
option called:
"How long operator should go offline automatically because of inactivity. Value in minutes"
and checkbox:
Track all logged operators activity and ignore their individual settings.

RichardO · 2018-01-10 14:22:54

PeopleInside wrote:

Hi RichardO, thank you for your message !
I am sorry for the issue encountered.
In the operator panel visitor list you see online visitor in a lass of time.
For example you can have set to see visitors online in a 30 minutes interval. Other visitor that are online but out of this activity interval are not showed.
Tracking online users
Operator can set the time in the drop down menu
https://s5.postimg.org/98ne70hhz/Immagi … a_nome.png
For operators timeout please check on operator profile "notification" tab or on settings, live help configuration (tab) , chat configuration, misc (tab)
option called:
"How long operator should go offline automatically because of inactivity. Value in minutes"
and checkbox:
Track all logged operators activity and ignore their individual settings.

As you can see from the screenshots, my time period was 1 hour so it should have been able to pick up visitors that were active in the last minute!

I've also changed the settings you've suggested.

I've logged off, closed my browser and logged back in. It seems to be working at present but I'll wait a while and see what happens.

Thanks for helping!

Regards

Richard

RichardO · 2018-01-10 15:11:42

No difference.

I have increased the timeout to 60 minutes.

Testing again before the 60 minutes is due...

For the online visitor UI, I'm using a 1 hour period, refreshed every 5 seconds and including 50 records.

Same problem as described above and I attach two updated images for reference together with Google Analytics to show that we are getting visitors all the time.

Screenshot 3
Screenshot 4

Any other ideas?

PeopleInside · 2018-01-10 19:16:55

Sorry but I have no idea.
I forwarded this topic link to the chat owner.

If no reply please open an issue on GitHub and paste the link of this topic.
Post also GitHub link here.

You can find how open GitHub topic on my signature.
Many thanks

remdex · 2018-01-11 05:37:07

Hi,

Sorry, but i can't reproduce your issue locally. Seems sync callbacks requests are not going through your system.

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#1 2018-01-10 13:00:31

Logging off - maybe a session timeout?

#2 2018-01-10 13:28:50

Re: Logging off - maybe a session timeout?

#3 2018-01-10 14:22:54

Re: Logging off - maybe a session timeout?

#4 2018-01-10 15:11:42

Re: Logging off - maybe a session timeout?

#5 2018-01-10 19:16:55

Re: Logging off - maybe a session timeout?

#6 2018-01-11 05:37:07

Re: Logging off - maybe a session timeout?

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