Can anyone help?

maborges2000 · 2017-12-23 01:29:51

All types of code embedding, I've already installed, uninstalled and nothing.
What may be occurring.
Can anyone help?
Test page:

paubrasil.net/teste.html

Code generated by HLC:
<script type = "text / javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height: 340, widget_width: 300, popup_height: 520, popup_width: 500};
(function () {
var po = document.createElement ('script'); po.type = 'text / javascript'; po.async = true;
var referrer = (document.referrer)? encodeURIComponent (document.referrer.substr (document.referrer.indexOf (': //') +1)): '';
var location = (document.location)? encodeURIComponent (window.location.href.substring (window.location.protocol.length)): '';
po.src = '//paubrasil.net/live/lhc_web/index.php/eng/chat/getstatus/ (click) / internal / (position) / bottom_right / (ma) / br / (top) / 350 / ( units / pixels / (leaveamessage) / true? r = '+ referrer +' & l = '+ location;
var s = document.getElementsByTagName ('script') [0]; s.parentNode.insertBefore (po, s);
}) ();
</ script>

PeopleInside · 2017-12-23 08:28:05

Hi maborges2000,
welcome on the live helper chat forum.

Thank you for your question and link.
I am able to see correctly chat widget on your teste page.

What is the issue?

maborges2000 · 2017-12-23 08:54:03

Hello, thank you for replying.
So, this link is in English language.
But when you change to the Portuguese language, you lose the setting.
I've made all the possible changes.
see: http://paubrasil.net/teste1.html (this one is with this script generated by the LHC)

PeopleInside · 2017-12-23 08:59:07

I see,
seems your live chat can be corrupted.
Are you able to reproduce the same issue on demo?
https://livehelperchat.com/demo-12c.html ?

I suggest to install the live chat in a dedicated folder es /livechat/ and not put all file in the root folder if you have done.
This article may help you:
https://forum.livehelperchat.com/viewtopic.php?id=2193

Also please check to use PHP equal or better superior to 5.6

PeopleInside · 2017-12-23 09:20:22

Sorry, issue seems to be Joomla.
Try to move the code in a place where you can put Embed code without have issue.
Maybe in the footer.

I see errors on your widget but are related to Joomla.

maborges2000 · 2017-12-23 19:49:52

Look, I finally understood what's happening.
After uninstall and install and 3 servers, and repeat the same error.
With Joomla and without Joomla. (the error was repeated).
That's when I decided to do Database Copy, when I inserted data from settings, type users, departments or even themes.
Something happens in Database Recording.
All my tests were performed with PHP 5.6.10 and PHP 5.6.30. (Same problem) - with MySql database also in different versions.
My solution was, make a copy of the DB before the changes.
But I did not really figure out what it was causing.
Ah .. I also thought about the possibility of the Browser. (but it happened on both the PC and the Notebook).
I wish I could collaborate more, but ... BD is not my beach.

Good to all. Happy Holidays and a very good 2018!

PeopleInside · 2017-12-23 19:56:12

Is better not copy database but do a fresh install.
If you have an existing install can be more difficult resume all,
you need know what you are doing.

Happy to know your issue was resolved!
Thank you!

Wish to you and family happy holidays!

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#1 2017-12-23 01:29:51

Can anyone help?

#2 2017-12-23 08:28:05

Re: Can anyone help?

#3 2017-12-23 08:54:03

Re: Can anyone help?

#4 2017-12-23 08:59:07

Re: Can anyone help?

#5 2017-12-23 09:20:22

Re: Can anyone help?

#6 2017-12-23 19:49:52

Re: Can anyone help?

#7 2017-12-23 19:56:12

Re: Can anyone help?

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