OsTicket - Unable to create new ticket

clemilsonsantos · 2016-02-20 13:46:05

When i try to create a ticket on chat, i receive this message:

API Error (400)
Unable to create new ticket: validation errors: user: Incomplete client information *[D3E8D92A5679311A94EE3DA691D28985]*

I follow all instructions at https://livehelperchat.com/osticket-extension-394a.html

I Create the apikey on OSTiket v1.9.12 (Status = Active)

I change the extension settings in osticket/settings.ini.php:

[== PHP ==]
...
    'api_key' => 'D3E8D92A5679311A94EE3DA691D28985',
    'host' => 'http://atendtecnologia.com.br/suporte/api/tickets.json',    
    'issueurl' => 'http://atendtecnologia.com.br/suporte/scp/tickets.php?a=search&query={osticketid}',
...

I activate extension in live helper chat, editing settings/settings.ini.php:

[== PHP ==]
...
      'default_site_access' => 'eng',
      'extensions' => 
      array ( 0 => 'osticket',
      ),
      'available_site_access' => 
      array (
...

But, the ticket can´t be created.

What could be causing this error?

*Sorry for my bad english

PeopleInside · 2016-02-20 14:00:44

Hi clemilsonsantos,
thank you for your post in the Live Helper Forum chat.

Sorry I cannot give you support on this extra component, plugin.
Maybe you will not receive free support here about that issue.

What I can suggest to you, as I AM also opening ticket from offline message with OsTicket,
is create a ticket filter where you told to OsTicket to open ticket by using the reply address.

I AM sorry to cannot help you with that issue,
I AM just only a user.
:-)

clemilsonsantos · 2016-02-29 18:41:09

I found the error!

The osTicket extension to the "Live Chat Helper" will only work effectively if the email field is available and filled by the user who is entering the chat.
To enable the e-mail field in the chat have to select the corresponding options in the start chat form settings available at:

<yoursite>/index.php/site_admin/chat/startchatformsettings

After I enabled email field and put the embed code on the site with this modification, the ticket has been successfully created in osTicket...

I hope can help if someone has the same problem.

Thanks to all who contribute to this great communication tool, Live Helper Chat, is ready for everyone.

Clemilson Santos

PeopleInside · 2016-03-01 19:27:32

clemilsonsantos thank you for the feedback who can help other users.
Have a great time!

I AM happy to hear you solved the issue!

syzuhdi · 2017-11-24 03:13:31

Hi,
The errors occur during osticket creation from livehelperchat.

"Unable to create ticket: As received by the server, this request had a nonzero content length but no POST data.
Normally, this indicates that it exceeds the 'post_max_size' setting in the PHP configuration on the server. Increase the 'post_max_size' setting or reduce the size of the request.
Request size according to 'Content-Length' was '936', 'post_max_size' is set to '32M'."

Any ideas what's wrong with my setting ?

Regards.
Syed

PeopleInside · 2017-11-24 08:10:34

Hi syzuhdi,
if you need there are commercial support, you can find more info on my signature.

Have a great day :-)

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#1 2016-02-20 13:46:05

OsTicket - Unable to create new ticket

#2 2016-02-20 14:00:44

Re: OsTicket - Unable to create new ticket

#3 2016-02-29 18:41:09

Re: OsTicket - Unable to create new ticket

#4 2016-03-01 19:27:32

Re: OsTicket - Unable to create new ticket

#5 2017-11-24 03:13:31

Re: OsTicket - Unable to create new ticket

#6 2017-11-24 08:10:34

Re: OsTicket - Unable to create new ticket

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