Can NOT login after installation, the login form is empty.

cfreg · 2017-11-14 02:20:52

cry
see the form below, i dont know what went wrong.

Any one could help?

PeopleInside · 2017-11-14 08:01:17

Hi cfreg,
welcome on the live helper chat forum!

Are you on hosted or self-hosted version?
If you are self hosted please check error log.
What is version of PHP in use?

cfreg · 2017-11-15 02:24:33

PeopleInside wrote:

Hi cfreg,
welcome on the live helper chat forum!
Are you on hosted or self-hosted version?
If you are self hosted please check error log.
What is version of PHP in use?

Yes, the installation seems fine, no erro popup. and the chat is going well. just not able to login.

PHP version: 5.4

Many thanks!

PeopleInside · 2017-11-15 09:24:50

Thank you for your message!

Please upgrade your PHP to minimum 5.6
Last PHP is 7.1

sagisman · 2017-11-17 18:03:16

Hello,

i saw same problem all update 2.75 2.76, 2.77. I have to rebuild each update and rebuild all settings. PHP: 5.6.30. when i install again no problem but when i update new version. no site.

E g. https://mydomain/site1/index.php/site_admin/user/login no page when update v2.77 i don't want rebuild each time. please help me.

Last edited by sagisman (2017-11-20 13:25:32)

PeopleInside · 2017-11-17 18:06:07

Hi sagisman,
I AM sorry to read you are having issue.

What server error logs have to say?
Have you followed the standard upgrade procedure? It's just 7 folders to replace.

sagisman · 2017-11-17 18:20:48

sometimes i' m using google translate. I hope it translates correctly.

PeopleInside · 2017-11-17 18:25:40

Please open an issue on GitHub include the two links and PHP version used.
https://github.com/LiveHelperChat/livehelperchat/issues

PeopleInside · 2017-11-17 19:54:23

Hi, try to enable debug and let me know what message are printed in the blank page:
https://livehelperchat.com/how-to-enabl … t-58a.html

sagisman · 2017-11-17 21:57:04

i deleted all things. when install 2.77 i see white page, when install 2.75 no problem.

PeopleInside · 2017-11-17 23:11:19

Well, you need follow this:
https://livehelperchat.com/how-to-enabl … t-58a.html
after update 2.77 or before install if you are not able to install so the error can be showed.

sagisman · 2017-11-17 23:14:46

Thank you, you are great. Take care...

PeopleInside · 2017-11-17 23:18:36

You should understand why 2.77 is not working because with time 2.75 will be old :-)
So when you have time consider to try again to install 2.77 and enable the debug.
Should be showed an error on the white page so we can understand where the issue can be.

Thank you so much for your kind words.
I AM sorry for the issues experimented by you with the new version. In my server 2.77 is working well.

What version of PHP are you using? Minimum is PHP 5.6

sagisman · 2017-11-18 11:43:47

PHP: 5.6.30

i wrote my hosting admin last night. According to the response he wrote to me, the antivirus program took some files (LHC) into the quarantine. It does not work for this reason. The problem was resolved after fixing.
i want test again. I will install the version 2.75 of LHC and update it to 2.77 again. i ll write final result.

sagisman · 2017-11-18 12:37:27

no any problem. thanks for help ***.

Last edited by sagisman (2017-11-18 12:38:20)

PeopleInside · 2017-11-18 13:10:39

Thank you, I AM happy to know you have resolved!
Very great!
Have a special and magical week end!
tongue

and enjoy Live Helper Chat!

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#1 2017-11-14 02:20:52

Can NOT login after installation, the login form is empty.

#2 2017-11-14 08:01:17

Re: Can NOT login after installation, the login form is empty.

#3 2017-11-15 02:24:33

Re: Can NOT login after installation, the login form is empty.

#4 2017-11-15 09:24:50

Re: Can NOT login after installation, the login form is empty.

#5 2017-11-17 18:03:16

Re: Can NOT login after installation, the login form is empty.

#6 2017-11-17 18:06:07

Re: Can NOT login after installation, the login form is empty.

#7 2017-11-17 18:20:48

Re: Can NOT login after installation, the login form is empty.

#8 2017-11-17 18:25:40

Re: Can NOT login after installation, the login form is empty.

#9 2017-11-17 19:54:23

Re: Can NOT login after installation, the login form is empty.

#10 2017-11-17 21:57:04

Re: Can NOT login after installation, the login form is empty.

#11 2017-11-17 23:11:19

Re: Can NOT login after installation, the login form is empty.

#12 2017-11-17 23:14:46

Re: Can NOT login after installation, the login form is empty.

#13 2017-11-17 23:18:36

Re: Can NOT login after installation, the login form is empty.

#14 2017-11-18 11:43:47

Re: Can NOT login after installation, the login form is empty.

#15 2017-11-18 12:37:27

Re: Can NOT login after installation, the login form is empty.

#16 2017-11-18 13:10:39

Re: Can NOT login after installation, the login form is empty.

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