co-browsing issue

jpdc · 2017-10-31 12:33:12

Hi

Im trying this feature and I the screen share works (testing with chrome and firefox) but, when the operator click on any link the chat termiates (it says, customer left the chat) is there a setting that I'm missing? is there any way to make the chat persistant?

any ideas would be appreciated

PeopleInside · 2017-10-31 12:55:28

Hi jpdc,
I AM sorry but for co-browsing I cannot help you.

You can check link about commercial support and GitHub in my forum signature.
Thank you very much, wish to you a great day!

jpdc · 2017-10-31 13:32:02

ok thanks I understand

but this is not only happening for co-browsing. I just tested with normal chat. example

visitor opens a chat
operator accept the chat
chat is flowing
visitor change to a new page by clicking a link in the site. chat ends

thats a inssue sad ... is there anyway to keep the chat open even if the customer click in any link?

PeopleInside · 2017-10-31 13:43:47

Chats ends but is resume after some seconds.
Check better smile Usually you see visitor change page and is updated the status to online in just some second. wink

jpdc · 2017-11-01 12:31:17

hi

i just checked and test few times and the chat does not resume. conversation gets deleted on visitor side and if visitor write again, a new chat is generated. is this normal behavior?

can you contact me about commercial support? I really need this and co-browsing fixed today

PeopleInside · 2017-11-01 13:30:41

Hi jpdc,
I do not know if this can be supported today in any case you can find commercial support info on my signature.

Wish you all the best wink

Announcement

#1 2017-10-31 12:33:12

co-browsing issue

#2 2017-10-31 12:55:28

Re: co-browsing issue

#3 2017-10-31 13:32:02

Re: co-browsing issue

#4 2017-10-31 13:43:47

Re: co-browsing issue

#5 2017-11-01 12:31:17

Re: co-browsing issue

#6 2017-11-01 13:30:41

Re: co-browsing issue

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