Custom variables for Additional Information

stratacorps2 · 2017-10-04 16:19:27

I added the javascript array to our embedded code and the data is coming over from the website to the information tab of the online visitor, however instead of the format shown in the documentation, I'm actually just getting back the entire array, like:

{
"email": "",
"userid": "0",
"username": "",
"0": "undefined",
"Array": "undefined",
"each": "undefined",
"1": "undefined",
"clean": "undefined",
"invoke": "undefined",
"associate": "undefined",
"link": "undefined",
"contains": "undefined",
"append": "undefined",
"getLast": "undefined",
"getRandom": "undefined",
"include": "undefined",
"combine": "undefined",
"erase": "undefined",
"empty": "undefined",
"flatten": "undefined",
"pick": "undefined",
"hexToRgb": "undefined",
"rgbToHex": "undefined",
"min": "undefined",
"max": "undefined",
"average": "undefined",
"sum": "undefined",
"unique": "undefined",
"shuffle": "undefined",
"rgbToHsb": "undefined",
"hsbToRgb": "undefined"
}

Note our custom fields are username, email, and userid. but this is how it is displayed under the Additional Information.

Did I do something wrong or is there a problem in the administrative template side of things?

This is our JS code on the website...

[== JavaScript ==]
<script type="text/javascript">
	var lhc_username = document.getElementById('lhc_username').value;
	var lhc_userid = document.getElementById('lhc_userid').value;
	var lhc_useremail = document.getElementById('lhc_useremail').value;
	var LHCChatOptions = {};
	LHCChatOptions.opt = {
		widget_height: 340,
		widget_width: 300,
		popup_height: 520,
		popup_width: 500
	};
	var LHCChatOptionsPage = {};
	LHCChatOptionsPage.opt = {};
	LHCChatOptionsPage.attr = new Array();
	LHCChatOptionsPage.attr.push({
		'name': 'UserId',
		'value': lhc_userid,
		'type': 'text',
		'size': 6,
		'show': 'on'
	});
	LHCChatOptionsPage.attr.push({
		'name': 'email',
		'value': lhc_useremail,
		'type': 'text',
		'size': 60
	});
	LHCChatOptionsPage.attr.push({
		'name': 'Bet ID 2',
		'value': 'bet_id 2',
		'type': 'hidden',
		'size': 0
	});
	LHCChatOptionsPage.attr.push({
		'name': 'Transaction ID 2',
		'value': '',
		'type': 'text',
		'size': 12,
		'show': 'on'
	});
	LHCChatOptionsPage.attr_prefill = new Array();
	LHCChatOptionsPage.attr_prefill.push({
		'name': 'email',
		'value': lhc_useremail,
		'hidden': true
	});
	LHCChatOptionsPage.attr_prefill.push({
		'name': 'name',
		'value': lhc_username
	});
	LHCChatOptionsPage.attr_prefill.push({
		'name': 'username',
		'value': lhc_username
	});
	(function() {
		var po = document.createElement('script');
		po.type = 'text/javascript';
		po.async = true;
		var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://') + 1)) : '';
		var location = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
		po.src = '//livehelp-server.xxx/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(check_operator_messages)/true/(top)/350/(units)/pixels/(leaveamessage)/true/(department)/0/1/2/3/(theme)/2?r=' + referrer + '&l=' + location;
		var s = document.getElementsByTagName('script')[0];
		s.parentNode.insertBefore(po, s);
	})();
</script>

Thanks for any hints/direction.

PeopleInside · 2017-10-04 16:41:12

Hi,
thank you for your question but this is too technical for basic support.
You can try to ask on the GitHub page, link on my forum signature.

Have a great time !

Last edited by PeopleInside (2017-10-04 16:41:48)

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#1 2017-10-04 16:19:27

Custom variables for Additional Information

#2 2017-10-04 16:41:12

Re: Custom variables for Additional Information

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