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arjoni

Member

Registered: 2015-12-10

Posts: 86

Email visitor after replying

Hello,

Is there an option to email the visitor when the operator responds to chat?
If one visitor opens the chat, operator might be busy. Then the operator replies to chat but the user might have closed the website. Is it possible to send the email with the content after operator responds?

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Email visitor after replying

Hi arjoni,
I think if an operator acept a chat should be avaiable for chat,
if not than should not acept the chat and redirect the user to the contact form (there are a button for do this).

If one visitor opens the chat, operator might be busy. Then the operator replies to chat but the user might have closed the website.

If the visitor left the chat you can send an email to the visitor if an email address has been added from visitor side.

Is it possible to send the email with the content after operator responds?

You can do this manually or are you asking to have chat transcript autosent? Is better is the visitor who decide to send email trascript if there are interested and again no all chat have the email added.
Email can be not mandatory.

There are no function actually for autosend chat transcript.

You can read new features from the news page
https://livehelperchat.com/news-5c.html

so you can look at the chat upgrade of new functions or you can look at the documentation here:
https://livehelperchat.com/documentation-6c.html

If there are a BUG or a really useful feature you can open a GitHub request but, this will required maybe time.

Last edited by PeopleInside (2017-09-02 11:40:33)

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PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Email visitor after replying

I updated the response online, please connect to the forum for read it
Thank you! 

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If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]

arjoni

Member

Registered: 2015-12-10

Posts: 86

Re: Email visitor after replying

Thanks for detailed response. I think there should be an option for this. All livechat software have something like this. Hopefully the dev sees this and considers adding this feature.