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#1 2017-08-23 13:56:27

Walter
Member
Registered: 2017-07-19
Posts: 11

Alert message when the operator leaves an open chat after a "Idle Time

Hello,
I would like to know if there is any configuration to send a message to the operator when he leaves the chat open for a long time, thus leaving the client unanswered or simply leaving the chat open without closing.
Is there such a setting?

Thank you

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#2 2017-08-23 16:03:50

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,592
Website

Re: Alert message when the operator leaves an open chat after a "Idle Time

Hi,
seems your question has been already asked.
Please look here:
https://github.com/LiveHelperChat/liveh … ssues/1078

There are no support about this at the moment but an issue on GitHub is opened,
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#3 2017-08-23 17:13:32

Walter
Member
Registered: 2017-07-19
Posts: 11

Re: Alert message when the operator leaves an open chat after a "Idle Time

I read the question, and a bit different from mine ... I want a warning for the operator that is still online and just left the chat open. Something like a popup like what pops up when there is a new chat, just letting the operator know That he is "a few minutes" without responding to this chat, so he would talk to the client again.

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#4 2017-08-23 17:16:35

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,592
Website

Re: Alert message when the operator leaves an open chat after a "Idle Time

Ad form what I know there is no such feature also because if customer wrote a message and operator have unread message this should be notified. You can ask on GitHub link on my signature.


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#5 2017-08-23 17:29:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,592
Website

Re: Alert message when the operator leaves an open chat after a "Idle Time

Your GitHub topic (useful for other users with the same question)
https://github.com/LiveHelperChat/liveh … ssues/1089


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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