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stratacorps2 · 2017-08-17 18:16:57

Hello! This is my first couple of days working with LHC and I'm having a blast! The co-browsing feature is great!!

I am having a problem and not sure where to go about debugging it. I have the widget embed code added to a site and that works fine.

The only problem I have having is on the back office, the current page displayed is always just the domain name/url, like https://thewebsite.com/ instead of the full page url that the visitor is on.

I assume this is coming from the javascript embed code and probably has a conflict with our Joomla site its installed on...so many scripts!! I just was looking for advice on where to look and things to maybe try out.

The referrer site is working just fine...I get the full URL of the site that referred the visitor. Its just that on every page a visitor views, it doesn't show the full URL, just the root domain.

We are using https:// and all of the other features appear to work...co-browsing (again great!!!), push messages, pro active messaging.

We have a google analytics code running on every page as well, and I"ve looked on the debug console of the browser for testing to see if I could see where the script is sending the back office the information to no avail.

Online visitor view