Error when switching languages

muellerlukas · 2017-06-12 22:10:18

Hi,

I installed Live helper chat today. But when I want to change the language, the page is just empty.
So I enabled the debug-reporting.

Warning: simplexml_load_file(): I/O warning : failed to load external entity "/var/www/virtual/mulu90/XXXXX//translations/de_DE/translation.ts" in /var/www/virtual/mulu90/software/livehelperchat/lhc_web/ezcomponents/Translation/src/backends/ts_backend.php on line 233
Fatal error: Call to a member function rewind() on boolean in /var/www/virtual/mulu90/software/livehelperchat/lhc_web/ezcomponents/Translation/src/backends/ts_backend.php on line 396

So I had a look in ts_backend.php. The line says:

return simplexml_load_file( $filename, $returnClass );

I currently do not have enough free time to check WHY that error occurs, but for now I worked changing it to.

return simplexml_load_string( file_get_contents( $filename ), $returnClass );

I will send a pull request on github for this.

PeopleInside · 2017-06-13 03:39:43

Hi muellerlukas,
welcome in live helper chat forum and thank you for your message.

The issue you are expecting is on visitor side widget or in the operator / admin side?
Can you please provide the exact steps to reproduce?

I AM currently waiting the steps for reproduce the issue as from first test I AM unable to replicate the issue reported by you.

Are you sure to use a PHP version same or superior to 5.6?
Thank you!

Last edited by PeopleInside (2017-06-13 03:50:17)

PeopleInside · 2017-06-13 09:00:04

Thank you,
your fix has been merged.
smile

muellerlukas · 2017-06-13 11:44:36

PeopleInside wrote:

The issue you are expecting is on visitor side widget or in the operator / admin side?
Can you please provide the exact steps to reproduce?

On the admin side. I installed it using the webbased installer. Then I tried to change the language of my account to de_DE. (index.php/site_admin/system/languages#/yourlanguage)
The settings are updated in the database and I am forwarded to index.php/site_admin/system/languages/(updated)/true/(sa)/site_admin#/yourlanguage.
The page is then completly blank. Both in the current login and also when I trie to login in with another browser.
So I set "debug_output" in die settings.ini.php to true. That how I got the php-error-message.

Are you sure to use a PHP version same or superior to 5.6?

I am using PHP 5.6.30.

PeopleInside · 2017-06-13 11:45:39

Thank you,
your fix has been approved and will be now integrated in Live helper chat, last version.

Thank you for reporting and fix this!

Announcement

#1 2017-06-12 22:10:18

Error when switching languages

#2 2017-06-13 03:39:43

Re: Error when switching languages

#3 2017-06-13 09:00:04

Re: Error when switching languages

#4 2017-06-13 11:44:36

Re: Error when switching languages

#5 2017-06-13 11:45:39

Re: Error when switching languages

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