Dynamic Invitation Not Working

Danielc1234 · 2017-05-29 00:37:36

Hi, I just installed the 2.62 version from 2.4 and was trying to get the Dynamic Invitation to work based on 'Mouse leaves a browser window'. Nothing happens.

I noticed that in my javascript code that I initially created and still have pasted with my LHC a long time ago looks like it might have changed. Would this have anything to do with it not working?

old code
<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var refferer = (document.referrer) ? encodeURIComponent(document.referrer) : '';
var location = (document.location) ? encodeURIComponent(document.location) : '';
po.src = 'https://www.zicominc.net/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(check_operator_messages)/true/(top)/350/(units)/pixels/(department)/3/(identifier)/polylumber?r='+refferer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

new code that is not installed in footer.
<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = '//www.zicominc.net/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(check_operator_messages)/true/(top)/350/(units)/pixels/(leaveamessage)/true/(department)/3/(survey)/1?r='+referrer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

PeopleInside · 2017-05-29 06:41:30

Hi,
the last version is 2.63 https://livehelperchat.com/news-5c.html and has also maybe fix,
please update to the last version than see if the issue is resolved.

Regarding Embed code you can test,
here free support is limited: this is not a commercial product,
however if you need deep support you can refer to the commercial support.

For make work pro active you may have to spent some times and do many test as can be little bit complex to setup.

Danielc1234 · 2017-05-29 11:47:04

Hi, I took your advise and upgraded to the latest version. Now when I go into edit a Pro active chat invitation, it seems the css is all screwed up. Do you know why it is doing this?

PeopleInside · 2017-05-29 12:11:06

Hi Danielc1234,
your upgrade procedure has not been done correctly maybe.

Seems you make mistakes or your server had issue.
Please remember this is an Open Source Project, free support are limited but maybe also when you buy a product... they cannot install for you for free or upgrade...
If you see pages broken is because you has made mistakes on upgrading.

Common mistakes are:
- Not all file has been correctly unzipped or transferred by FTP
- The upgrade procedure has not been followed well

PeopleInside · 2017-05-29 12:12:17

I AM also to inform that for me today is a very hard day so I cannot follow you with many replies. Sorry.
It's little bit a bad moment for me.

Announcement

#1 2017-05-29 00:37:36

Dynamic Invitation Not Working

#2 2017-05-29 06:41:30

Re: Dynamic Invitation Not Working

#3 2017-05-29 11:47:04

Re: Dynamic Invitation Not Working

#4 2017-05-29 12:11:06

Re: Dynamic Invitation Not Working

#5 2017-05-29 12:12:17

Re: Dynamic Invitation Not Working

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