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#1 2017-05-23 15:24:52

SolentSHP
Member
Registered: 2017-05-23
Posts: 6

Delays with notifications

Hi
I am experiencing intermittent delays in recieving notifications of new chats. At times it has taken 3minutes rather than the usual few seconds.
There were no known network issues at the time.
Any advice? Are there any settings for timings of getting notifications?
Many thanks

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#2 2017-05-23 15:43:47

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Delays with notifications

Hi SolentSHP,
this issue seems to be not related to live helper chat as I do not know any problem of this kind also notification cannot be delayed.
Are you using the last updated version 2.63?

Sorry but here there are no much I can suggest, seems to be an issue related to your server.
Are you on a VPS, Dedicated server or Shared Hosting?
Is your PC network fast?


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