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Samo

Member

Registered: 2017-05-04

Posts: 1

Cannot login

Will not accept password. Not even 1 day old. Changed password hoping would work and no luck. Did not receive a email about a password reset

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Cannot login

Hi Samo,
welcome in the live helper chat forum and thank you for your question!

First attempt you can do is to check your email SPAM folder.
Please try again to reset your password.
IF no email is received than maybe you need ask to another admin (if present) to reset your password or,
if is a new installation and there are no other admin you will need to reinstall the application.

Usually once setup is suggested to set a valid SMTP email for be able to receive email like reset of the password.
Hope it helps,
wish you a nice time and day!

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