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anbuchezhian.elanchezhian

Member

Registered: 2015-02-04

Posts: 2

Chat message lost and Multiple online visitor entry for same user

Hi,
I have a problem that I cannot figure out.
I can't seem to make the chat widget on this site (www.gettranscriptionservices.com) to continue a chat after a page change, it does load the widget again but visitors have to enter there details again and it starts an new chat and the same user is again listed as a new user. Kindly help me.
I have tried every possible setting but had no luck!

Embed code that I use,

<script>
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500,domain:'http://www.gettranscriptionservices.com'};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var refferer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location  = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = '//gettranscriptionservices.com/lhc_web/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(check_operator_messages)/true/(top)/350/(units)/pixels/(leaveamessage)/true?r='+refferer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Chat message lost and Multiple online visitor entry for same user

Hi,

then you were generating embed code you have entered incorrect domain.
Please enter as domain just gettranscriptionservices.com
no need to enter http or www

anbuchezhian.elanchezhian

Member

Registered: 2015-02-04

Posts: 2

Re: Chat message lost and Multiple online visitor entry for same user

Thanks a lot worked like a charm