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#1 2014-12-11 20:12:58

xaverista
Member
Registered: 2014-09-15
Posts: 6

Widget problem

Hi!

Sometimes I have a problem with widget when the user start chat:

1418328737_widget_1.jpg

and

1418328754_widget_2.jpg

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#2 2014-12-11 22:05:49

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Widget problem

The embed code where is placed? Is between <head> </head>?
Maybe embed code is in wrong position.


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#3 2014-12-12 05:58:52

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Widget problem

Have you done any updates to existing version?
In general no idea, this could happen only if you had some old version and you did some update and it somehow influenced existing stuff. Atleast one time this happened and reason was the similar one, not updated footer template.

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#4 2014-12-12 09:10:32

xaverista
Member
Registered: 2014-09-15
Posts: 6

Re: Widget problem

I download the lastest version:

1418375187_aktualizace.png

And I still have a problem with automatic closing chats. When user left the chat, I want to chat be automatically closed. You wrote that I set this:

1418375330_konec.png

But I still view user who left the chat in the Active chats. When I click on this chat, than I view that user left the chat.

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#5 2014-12-12 09:11:55

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,661
Website

Re: Widget problem

You have to setup cronjob for automatic closing.
https://livehelperchat.com/how-to-setup … -341a.html

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#6 2014-12-12 10:08:04

xaverista
Member
Registered: 2014-09-15
Posts: 6

Re: Widget problem

Sorry but its doing nothing or I don't know how to install it.

1418378881_cron.jpg

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