Announcement

tizimazza

Member

From: Brazil

Registered: 2014-08-18

Posts: 16

after months working only appear a blank page

Hi I have livehelper chat installed for a few months and it was working fine.
Today i tried to access the admin page and after i put my login and password it show a blank page.
Im not sure if this could be the reason, but my server upgrade to php5.5 last week.

I have already upgraded to the latest version, and insert on php.ini the line cgi.fix_pathinfo = 1 . Did the debug that you recommend and this is what is showing in my homepage after the login form http://chat.discabos.com.br/index.php/

Is this caused by php5.5? If not do you know what it is?

0: erLhcoreClassDesign::designtpl - lhchat/startchat.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/lhchat/startchat.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/lhchat/startchat.tpl.php
0: erLhcoreClassDesign::designtpl - lhchat/getstatus/widget_geo_adjustment.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/lhchat/getstatus/widget_geo_adjustment.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/lhchat/getstatus/widget_geo_adjustment.tpl.php
0: erLhcoreClassDesign::designtpl - lhchat/part/user_variables.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/lhchat/part/user_variables.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/lhchat/part/user_variables.tpl.php
0: erLhcoreClassDesign::designtpl - lhchat/part/user_timezone.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/lhchat/part/user_timezone.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/lhchat/part/user_timezone.tpl.php
0: erLhcoreClassDesign::designtpl - lhchat/part/department.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/lhchat/part/department.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/lhchat/part/department.tpl.php
0: erLhcoreClassDesign::designtpl - lhchat/part/accept_tos.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/lhchat/part/accept_tos.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/lhchat/part/accept_tos.tpl.php
0: erLhcoreClassDesign::designtpl - lhchat/part/switch_to_offline.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/lhchat/part/switch_to_offline.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/lhchat/part/switch_to_offline.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/userchat.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/userchat.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/userchat.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_user.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/parts/page_head_user.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/page_head_user.tpl.php
0: erLhcoreClassDesign::design - images/favicon.ico    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/favicon.ico
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/favicon.ico
0: erLhcoreClassDesign::design - images/favicon.ico    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/favicon.ico
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/favicon.ico
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_css.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/parts/page_head_css.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/page_head_css.tpl.php
0: erLhcoreClassDesign::design - images/icons/sound-message.png    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/icons/sound-message.png
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/icons/sound-message.png
0: erLhcoreClassDesign::design - images/icons/printer.png    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/icons/printer.png
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/icons/printer.png
0: erLhcoreClassDesign::design - images/icons/sound-message-disabled.png    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/icons/sound-message-disabled.png
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/icons/sound-message-disabled.png
0: erLhcoreClassDesign::design - images/icons/sound.png    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/icons/sound.png
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/icons/sound.png
0: erLhcoreClassDesign::design - images/icons/sound_mute.png    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/icons/sound_mute.png
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/icons/sound_mute.png
0: erLhcoreClassDesign::design - images/general/loading.gif    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/general/loading.gif
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/general/loading.gif
0: erLhcoreClassDesign::design - images/colorbox/border1.png    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/colorbox/border1.png
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/colorbox/border1.png
0: erLhcoreClassDesign::design - images/colorbox/border2.png    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/colorbox/border2.png
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/colorbox/border2.png
0: erLhcoreClassDesign::design - images/colorbox/loading.gif    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/colorbox/loading.gif
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/colorbox/loading.gif
0: erLhcoreClassDesign::design - images/fonts/fontello.eot    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/fonts/fontello.eot
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/fonts/fontello.eot
0: erLhcoreClassDesign::design - images/fonts/fontello.eot    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/fonts/fontello.eot
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/fonts/fontello.eot
0: erLhcoreClassDesign::design - images/fonts/fontello.woff    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/fonts/fontello.woff
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/fonts/fontello.woff
0: erLhcoreClassDesign::design - images/fonts/fontello.ttf    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/fonts/fontello.ttf
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/fonts/fontello.ttf
0: erLhcoreClassDesign::design - images/fonts/fontello.svg    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/fonts/fontello.svg
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/fonts/fontello.svg
0: shop::default    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/css/normalize.css
Found IN - /home/discabos/public_html/chat/design/defaulttheme/css/normalize.css
Not found IN - /home/discabos/public_html/chat/design/customtheme/css/foundation-ltr.css
Found IN - /home/discabos/public_html/chat/design/defaulttheme/css/foundation-ltr.css
Not found IN - /home/discabos/public_html/chat/design/customtheme/css/app.css
Found IN - /home/discabos/public_html/chat/design/defaulttheme/css/app.css
Not found IN - /home/discabos/public_html/chat/design/customtheme/css/colorbox.css
Found IN - /home/discabos/public_html/chat/design/defaulttheme/css/colorbox.css
Not found IN - /home/discabos/public_html/chat/design/customtheme/css/override.css
Not found IN - /home/discabos/public_html/chat/design/defaulttheme/css/override.css
Not found IN - /home/discabos/public_html/chat/design/customtheme/css/fontello.css
Found IN - /home/discabos/public_html/chat/design/defaulttheme/css/fontello.css
Not found IN - /home/discabos/public_html/chat/design/customtheme/css/datepicker.css
Found IN - /home/discabos/public_html/chat/design/defaulttheme/css/datepicker.css
0: shop::default    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/css/ie8-and-down.css
Found IN - /home/discabos/public_html/chat/design/defaulttheme/css/ie8-and-down.css
0: shop::default    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/parts/page_head_css_user_extension_multiinclude.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/page_head_css_user_extension_multiinclude.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_js.tpl.php    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/parts/page_head_js.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/page_head_js.tpl.php
0: erLhcoreClassDesign::design - sound    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/sound
Found IN - /home/discabos/public_html/chat/design/defaulttheme/sound
0: erLhcoreClassDesign::design - images/notification    2014-12-01 10:20:22 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/images/notification
Found IN - /home/discabos/public_html/chat/design/defaulttheme/images/notification
0: shop::default    2014-12-01 10:20:23 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/jquery.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/jquery.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/modernizr.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/modernizr.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/foundation.min.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/foundation.min.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/jquery.colorbox-min.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/jquery.colorbox-min.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/lh.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/lh.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/jquery.hotkeys-0.7.9.min.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/jquery.hotkeys-0.7.9.min.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/fileupload/jquery.ui.widget.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/fileupload/jquery.ui.widget.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/fileupload/jquery.iframe-transport.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/fileupload/jquery.iframe-transport.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/fileupload/jquery.fileupload.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/fileupload/jquery.fileupload.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/jquery.zoom.min.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/jquery.zoom.min.js
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/datepicker.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/datepicker.js
0: shop::default    2014-12-01 10:20:23 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/parts/page_head_js_user_extension_multiinclude.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/page_head_js_user_extension_multiinclude.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_head_logo.tpl.php    2014-12-01 10:20:23 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/parts/page_head_logo.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/page_head_logo.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/switch_language.tpl.php    2014-12-01 10:20:23 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/parts/switch_language.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/switch_language.tpl.php
0: erLhcoreClassDesign::designtpl - pagelayouts/parts/page_footer_user.tpl.php    2014-12-01 10:20:23 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/tpl/pagelayouts/parts/page_footer_user.tpl.php
Found IN - /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/page_footer_user.tpl.php
0: shop::default    2014-12-01 10:20:23 -0200
Not found IN - /home/discabos/public_html/chat/design/customtheme/js/app.js
Found IN - /home/discabos/public_html/chat/design/defaulttheme/js/app.js

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: after months working only appear a blank page

It's just debug output you see.
Try to follow
https://livehelperchat.com/during-some- … -215a.html

tizimazza

Member

From: Brazil

Registered: 2014-08-18

Posts: 16

Re: after months working only appear a blank page

Hi remdex
When i put 'modulecompile' => false, it works.
Mi error_log is retrieving this message:
[01-Dec-2014 14:24:38 America/Sao_Paulo] PHP Fatal error:  Uncaught exception 'ezcPersistentObjectNotFoundException' with message 'A query failed internally in Persistent Object: No object of class 'erLhcoreClassModelUser' with id ''.' in /home/discabos/public_html/chat/ezcomponents/PersistentObject/src/handlers/load_handler.php:139
Stack trace:
#0 /home/discabos/public_html/chat/ezcomponents/PersistentObject/src/handlers/load_handler.php(41): ezcPersistentLoadHandler->loadIntoObject(Object(erLhcoreClassModelUser), NULL)
#1 /home/discabos/public_html/chat/ezcomponents/PersistentObject/src/persistent_session.php(69): ezcPersistentLoadHandler->load('erLhcoreClassMo...', NULL)
#2 /home/discabos/public_html/chat/lib/core/lhuser/lhuser.php(212): ezcPersistentSession->load('erLhcoreClassMo...', NULL)
#3 /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/user_box.tpl.php(3): erLhcoreClassUser->getUserData(true)
#4 /home/discabos/public_html/chat/design/defaulttheme/tpl/pagelayouts/parts/top_menu.tpl.php(64): include_once('/home/discabos/...')
#5 /home in /home/discabos/public_html/chat/ezcomponents/PersistentObject/src/handlers/load_handler.php on line 139

Do you know what can be this issue?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: after months working only appear a blank page

Hi,

Try to enter
index.php/site_admin/user/logout and try again to enter /site_admin/

Another thing make sure that session support is enabled.

Most likely admin user was deleted from your side. It's possible to fix, but would take some time. There is commercial support for these type of issues.