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Possible error. I use chat in different domains, but they are all the same thing. One is the site, the other financial control and the other a center applications. All the same thing.
When I'm talking to a person in a domain and the client goes to another place oa inicada conversation does not continue, but opens a new service.
Control should be done pla client session regardless of domain.
Get it?
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It should be one chat onc'e it's started and user did not changed a domain.I could take a personal look if i had information, at the moment your information is just not enough...
Issue debuging is 20$ if it's really bug it's free...
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