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Bryon Morrow

Member

Registered: 2014-06-11

Posts: 4

Proactive Chat scheduling feature?

I am looking to have the proactive chat follow the department "online/offline" rules of requesting the client emails.

ie
User name required between hour a-b
User name and email required between hour b-a

This could be accomplished several different ways; running two separate proactive chats with own schedules, or have it follow department rules (when dept. is offline collect email required). 

Is there a way of doing something like this or is there something that I am missing.

Regards,
Bryon Morrow

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Proactive Chat scheduling feature?

Hi,

Interesting ideas but none of this is possible now. The only idea at the moment, you will have to active/deactive proactive invitations based on your office work hours manually.
As for future enhancements perhaps better idea would be, just have checkbox show this invitation only then operators are online.