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Jon Singleton

Member

Registered: 2014-07-27

Posts: 1

Near perfect osTicket integration, except From eMayl.

I am not an experienced coder though I believe it should be a *few* simple edits to allow me to place {email} (the caller for the senders email in offline e-mail messages) in the "From e-mail" section in the e-mail templates. As it stands, if I enter {email} there right now, it gives a handy error stating that {email} is not a valid email when attempting to send a text offline message. This is a bit of an annoyance as then within osTicket I have to edit the user, manually create a new one, then copy/paste all the users submitted info to properly organize the ticket under the users email. It would be absolutely perfect if someone were to point me in the right direction, or if someone were to be bored enough to make these edits for me.

https://groups.google.com/forum/#!topic … 4PKRMBwNCU

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Near perfect osTicket integration, except From eMayl.

Hi,

You should look at this method.
https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/lib/core/lhchat/lhchatmail.php#L217

At the moment, sender is always LHC system. But replay always contains user e-mail and nick. So if you tweak this method all should work, or you can use just reply data.

On 27 July 2014 12:25, Jon Singleton <jonsing...***.com> wrote:

I am not an experienced coder though I believe it should be a *few* simple edits to allow me to place {email} (the caller for the senders email in offline e-mail messages) in the "From e-mail" section in the e-mail templates. As it stands, if I enter {email} there right now, it gives a handy error stating that {email} is not a valid email when attempting to send a text offline message. This is a bit of an annoyance as then within osTicket I have to edit the user, manually create a new one, then copy/paste all the users submitted info to properly organize the ticket under the users email. It would be absolutely perfect if someone were to point me in the right direction, or if someone were to be bored enough to make these edits for me.