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#1 2022-08-08 21:09:53

jamminjames
Member
Registered: 2022-02-24
Posts: 38

Set time to redirect customer to contact form

It's so hard to find certain settings with this software. Please help me find where to set the time before customer is directed to the contact form if there is no response from an operator. I remember setting it once, but can't find it now.

Thanks.

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#2 2022-08-08 22:28:32

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Set time to redirect customer to contact form

Hi jamminjames, the settings is showed by editing the department.
Delay in seconds before leave a message form is shown. 0 Means functionality is disabled,


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#3 2022-08-09 04:58:38

jamminjames
Member
Registered: 2022-02-24
Posts: 38

Re: Set time to redirect customer to contact form

Great, thanks. Looked everywhere but there. Would expect it would be in auto responder.

Searching various phrases like "leave a message" does not turn up anything in the documentation, even though that phrase is used ("Delay in seconds before leave a message form is shown") in the edit department page. The documentation needs a better search engine.

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#4 2022-08-09 08:14:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Set time to redirect customer to contact form

I'm glad you found.
cool


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