Live Helper Chat support forum.. Forum is locked. New place for questions - Github Discussions

You are not logged in.

Announcement

#1 2022-08-08 21:09:53

jamminjames
Member
Registered: 2022-02-24
Posts: 38

Set time to redirect customer to contact form

It's so hard to find certain settings with this software. Please help me find where to set the time before customer is directed to the contact form if there is no response from an operator. I remember setting it once, but can't find it now.

Thanks.

Offline

#2 2022-08-08 22:28:32

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Set time to redirect customer to contact form

Hi jamminjames, the settings is showed by editing the department.
Delay in seconds before leave a message form is shown. 0 Means functionality is disabled,


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#3 2022-08-09 04:58:38

jamminjames
Member
Registered: 2022-02-24
Posts: 38

Re: Set time to redirect customer to contact form

Great, thanks. Looked everywhere but there. Would expect it would be in auto responder.

Searching various phrases like "leave a message" does not turn up anything in the documentation, even though that phrase is used ("Delay in seconds before leave a message form is shown") in the edit department page. The documentation needs a better search engine.

Offline

#4 2022-08-09 08:14:21

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,046
Website

Re: Set time to redirect customer to contact form

I'm glad you found.
cool


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

Board footer