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#1 2022-04-06 21:04:06

diegpied
New member
Registered: 2022-04-06
Posts: 6

Transfer from RASA to human agent

Hello,

I have an integration with RASA. How can I make the bot pass the conversation to the human agent? What event can I execute from the bot (RASA), so that the conversation is passed to a human agent.

TKS

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#2 2022-04-07 03:02:59

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,623
Website

Re: Transfer from RASA to human agent

Based on this.

Once you know intent you just execute appropriate trigger which transfers chat to human.
https://doc.livehelperchat.com/docs/bot … ion-intent

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#3 2022-05-02 17:00:22

diegpied
New member
Registered: 2022-04-06
Posts: 6

Re: Transfer from RASA to human agent

Hello

Thank you for the information.
Testing, I see that this method does not return the user's response, only the entity's information. What do you recommend to get the bot and entity response?

TKS

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#4 2022-05-03 04:34:11

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,623
Website

Re: Transfer from RASA to human agent

Hi,
Sorry, but I did not understood your question... From Rasa you get intent and based on that intent defined in lhc appropriate trigger will be executed...

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#5 2022-05-04 21:42:47

diegpied
New member
Registered: 2022-04-06
Posts: 6

Re: Transfer from RASA to human agent

Hello,

The solution I found was to define a response in Rasa with a keyword "agent" and create an event that identifies the word "agent" in "Bots" and triggered a "transfer to operator" event.

tks

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#6 2022-05-05 04:40:23

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,623
Website

Re: Transfer from RASA to human agent

It's possible also just to define output method to detect transfer to operator and in the bot choose trigger just for that.
https://doc.livehelperchat.com/docs/bot … out-coding

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