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#1 2014-01-19 01:43:25
- Steve DUDSanalytics
- Member
- Registered: 2014-01-19
- Posts: 5
finding online operators
Trying to place some "online now" messages into certain sections of my site outside the chat window.What table holds operator online status, or how can I identify there ID for use?
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#2 2014-01-19 08:04:39
- Remigijus Kiminas
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: finding online operators
Hi,
Take a look at this article.
http://livehelperchat.com/how-to-use-chat-api-module-206a.html
2014/1/19 Steve DUDSanalytics <st...***.com>
Trying to place some "online now" messages into certain sections of my site outside the chat window.What table holds operator online status, or how can I identify there ID for use?
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#3 2014-01-19 11:26:18
- Steve DUDSanalytics
- Member
- Registered: 2014-01-19
- Posts: 5
Re: finding online operators
Thanks!
On Saturday, January 18, 2014 7:43:25 PM UTC-5, Steve DUDSanalytics wrote:Trying to place some "online now" messages into certain sections of my site outside the chat window.What table holds operator online status, or how can I identify there ID for use?
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#4 2014-01-19 12:10:28
- Steve DUDSanalytics
- Member
- Registered: 2014-01-19
- Posts: 5
Re: finding online operators
That is what I needed.Now, is there a way to place links on my site outside of the chat that initiate a chat with a particular operator when clicked. For example, I'd like to check if Operator A is online, then have a link that says "Chat with Operator A".
On Saturday, January 18, 2014 7:43:25 PM UTC-5, Steve DUDSanalytics wrote:Trying to place some "online now" messages into certain sections of my site outside the chat window.What table holds operator online status, or how can I identify there ID for use?
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#5 2014-01-19 12:17:42
- Remigijus Kiminas
- Administrator
- From: Lithuania
- Registered: 2012-09-23
- Posts: 3,661
- Website
Re: finding online operators
Hi,
Start chat functionality support only dedicated departments not operators. So you can use departments. After you find out what department/operator is online. Just generate link with something like
example.com/index.php/chat/startchat/(department)/1 - for first departmentexample.com/index.php/chat/startchat/(department)/2 - for second department
So after user opens a link it will be preselected department which he cannot change.
And so on.
2014/1/19 Steve DUDSanalytics <st...***.com>
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