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#1 2021-07-22 15:48:06

yze
New member
Registered: 2021-07-21
Posts: 1

Start Chat with Fallback Department when selected dept is offline

Hi,
In department settings, I have enabled "Transfer immediately to this department if current department has no online operators?" and selected a fallback department but when the department is offline, although the fallback department is online, the user is shown "Leave a message form" and can not start a chat.
Are there any other settings that I am missing for this functionality?
Thanks

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