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#1 2021-02-12 10:40:56

Desverger
New member
Registered: 2021-02-11
Posts: 3

Contact Form - visitor email address is no longer sent

Hello,
when i am offline LiveHelperChat shows a contact form on my website, in which the visitor can fill in his name, his email address and a message. This has worked so far. Since about new year or so, i still get email messages from my visitors when they fill out the contact form, however the emails i get now are missing the visitor email address. Instead of the visitor email address my own email address is shown as the sender.
So i cannot contact the visitors who filled in the contact form anymore.

Hope somebody can help me with this matter.

Thank and best regards
Desverger

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#2 2021-02-12 10:47:56

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,409
Website

Re: Contact Form - visitor email address is no longer sent

Try to click reply button, as sender is set always system e-mail. But reply to should change to customer one smile

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#3 2021-02-12 11:31:32

Desverger
New member
Registered: 2021-02-11
Posts: 3

Re: Contact Form - visitor email address is no longer sent

remdex wrote:

Try to click reply button, as sender is set always system e-mail.

That did not work. Tried it on 3 different visitor enquiries. If i hit reply in my email program (The bat) i send the emails to myself, to my email address.

This is an example email i get. The field after Email is always empty.
Even when i look at the email als rfc-822 i could not find the visitors email address.

Hello,

User request data:
Name: "First name Surname"
Email:
Phone:
Department: "Kundendienst Exampledomain.com"
Country: Germany
City:
IP: "109.xx.xxx.xx"

Message:
"Message text from the visitor"

Additional data, if any:


URL of page from which user has send request:
//"Exampledomain.com"/

Link to chat if any:
-

Sincerely,
Live Support Team

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#4 2021-02-12 14:53:12

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,409
Website

Re: Contact Form - visitor email address is no longer sent

Well seems you do not have e-mail field in your request. So you should check https://doc.livehelperchat.com/docs/cha … -settings/

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#5 2021-02-13 10:29:09

Desverger
New member
Registered: 2021-02-11
Posts: 3

Re: Contact Form - visitor email address is no longer sent

I acitivated the e-mail fields in "Offline form settings" and it worked!
Thank you and best regards.

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