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sviccc

New member

Registered: 2020-12-07

Posts: 5

New widget - attachment

Hello,
im trying the new widget, however file upload form is not visible. Everything is set up correctly and its working with old widget.
What do i need to do, to get it working?

Thank you for your reply

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: New widget - attachment

If you are talking about offline form. Offline form does not support files attatchements yet. Chat yes - https://doc.livehelperchat.com/docs/chat/files/

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: New widget - attachment

Hi sviccc, thank you for joying to the live helper chat community!
I hope you are well!

The icon for upload files is in the settings icon near the box where user type.
Are you sure to have enabled attachment in settings?

https://doc.livehelperchat.com/docs/chat/chat/#files
https://doc.livehelperchat.com/docs/chat/files/

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sviccc

New member

Registered: 2020-12-07

Posts: 5

Re: New widget - attachment

Yes offline form. My problem is that i need to call javascript method to show chat from another button on site.
But i cant make it work with old widget. Anyway that is for another thread.
Thank you for information.