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FEX1980

Member

Registered: 2020-04-08

Posts: 58

How to use whatsapp in Lhc?

Hello few days a go i installed the Telegram Plugin a It works perfectly, But I wan to know, Is it Possible to have the same but with Watsapp?. thanis in advance

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How to use whatsapp in Lhc?

No, but you can support customers who writes to whatsapp using twilio plugin, as whatsapp does not have official api

FEX1980

Member

Registered: 2020-04-08

Posts: 58

Re: How to use whatsapp in Lhc?

Thank you

FEX1980

Member

Registered: 2020-04-08

Posts: 58

Re: How to use whatsapp in Lhc?

Hello, excuseme I installed the twillito extension but i am not sure where I can register the cellphone. Could you help me please?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How to use whatsapp in Lhc?

For all this you should reffer to twilio documentation

FEX1980

Member

Registered: 2020-04-08

Posts: 58

Re: How to use whatsapp in Lhc?

Thanks, I did it, but I am trying to say, where in LiveHelperChat can i register the cellphone number, i installed the extension but I can't see where is the option to register the cellphone In Live HelperChat back office

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How to use whatsapp in Lhc?

Once you active twilio extension it should appear under modules menu on the left. Clear cache if what

FEX1980

Member

Registered: 2020-04-08

Posts: 58

Re: How to use whatsapp in Lhc?

Well finally I could use twillo and whatsapp, Only one thing i need change the fields  lhc_twilio_phone.phone, lhc_twilio_phone.originator and lhc_twilio_chat.phone, from 15 charatectr to 25 and wokrs perfectly sendign messages into sandbox environment. But I am not sure how to get messages from the customer whatsapp to LHC backoffice. Do you have any idea?

Thanks in advance.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How to use whatsapp in Lhc?

In general customers should be writing to your whats'pp twilio account/phone number and then you will get messages just like you wrote.

Lilo

Member

Registered: 2015-02-26

Posts: 110

Re: How to use whatsapp in Lhc?

hi Guys
This sounds interesting but I have no idea how this works in real world...Can you guys help me if this mean that people can use their whatsapp to chat to me? Do  thier numbers need to be registered or anyone can just chat with us on whatsapp? Yo help will be highly appreciated

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: How to use whatsapp in Lhc?

1. You register what’s app phone number in twilio
2. Customer writes to this number using what’s app app
3. You as operator still have to use lhc back office to chat