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xtopher

Member

Registered: 2020-03-29

Posts: 9

url parameters being ignored on page requests with chat tool

I am having an interesting problem.

On page requests within the chat tool that use parameters in the query string to pass information, these parameters are being ignored.  The requested page loads as if no URL parameters are recognized.

For example, if I attempt a user search by the name field, the user list page appears to just reload. 

I have verified that the parameters are being passed into the web server (Apache in this case) and being written to the access log:

[15/Apr/2020:22:25:21 +0000] "GET /index.php/site_admin/user/userlist?doSearch=1&username=&chat_nickname=&email=&name=Elaine&surname=&doSearch=Search HTTP/1.1" 200 7371

I see this behavior with other site pages like Chat search and Statistics.

I have suspended caching but that makes no difference, and I saw no obvious clues with debugging enabled.

Any advice on where to look?   

I am on version 3.29

Thanks,
Xtopher

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: url parameters being ignored on page requests with chat tool

Something not right with your apache configuration.

1. https://doc.livehelperchat.com/docs/dev … index-php/
2. https://github.com/LiveHelperChat/liveh … ss.example

xtopher

Member

Registered: 2020-03-29

Posts: 9

Re: url parameters being ignored on page requests with chat tool

Thanks, remdex. 

I updated htaccess to conform to what you provided and that corrected the issue.

The htaccess file provided in the Bitnami Live Helper Chat AMI was inaccurate.  I noticed they released a new build on 4/13/20.  Not sure if it is corrected or not.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: url parameters being ignored on page requests with chat tool

Hi,

Thanks. I'll have to check myself seems something changed in Apache + PHP part.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: url parameters being ignored on page requests with chat tool

I tested myself and can confirm it's an issue. I have informed bitnami of the issue they should update image.