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Raj Pawan Gumdal

Member

Registered: 2014-02-21

Posts: 4

Live support chat - livechathelper.com integration with Drupal 7

I am looking for integrating Live chat support in my website based on user role. Anonymous users should be able to chat with a support team if any one of them are online, if none are online it should trigger a request mail from sender to all the support staff.

I would like to use the opensource LiveHelperChat to achieve this. Do I have any modules or extensions available for Drupal 7? How do I get LiveHelperChat to configure with Drupal 7 so that I can get my requirements fulfilled?
I have also posted a question in the same lines in Drupal - stack exchange: http://drupal.stackexchange.com/questions/104231/live-support-chat-livechathelper-com-integration-with-drupal-7
Thanks & Regards,Raj Pawan G

https://groups.google.com/forum/#!topic … TnmW8-Flyc

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live support chat - livechathelper.com integration with Drupal 7

Hi,

I'm afraid there is no such module at the moment and I really do not have experience working with drupal. And in general I do not think that integration would be so simple and in the end it would end up as messy solution by my point of view. Much better idea is just to have separate back office for live helper chat. If user is logged you can prefill user attributes in any case.

http://livehelperchat.com/pre-filling-form-fields-and-adding-custom-fields-140a.html

The only thing i have see, that LHC using extension takes user data from other tabels. For this would need to override lhuser class and so on.

In general good luck with your searches

2014-02-21 12:31 GMT+02:00 Raj Pawan Gumdal <gum...***.com>:

xp_prg

Member

Registered: 2014-09-04

Posts: 1

Re: Live support chat - livechathelper.com integration with Drupal 7

I was able to integrate livehelperchat with Drupal 7!  In short you must do the following:

• Find out what theme your using.  Do this by logging into Drupal as an admin and clicking on Appearance.  I found out I was using the Bartik theme

• Go to the themes directory.  In my case I am on centos 6.5 so I did cd <root web dir>/themes/bartik

• Create a js directory: mkdir js; chown apache.apache js; chmod 755 js

• Change to the js directory you just created: cd js

• Get the embed code from your live helper chat install under system configuration -> Embed Code -> Live help embed code -> Widget Embed Code

• Create a javascript file that looks like  this

• Set permissions and ownership correctly: chown apache.apache lhc.js; chmod 644 lhc.js

• Change directories to one directory up: cd ..

• Add the following to bartik.info: scripts[] = js/lhc.js

• Flush the cache of drupal: Configuration -> Performance -> clear all caches

• Refresh the page!

I created a blog post about it here:

http://www.graysonconsulting.biz/?q=node/3

I am really enjoying livehelperchat, thanks all!

-Tim BCSE, MSCS, MBA

P.S.

If you go to www.graysonconsulting.biz you can see livehelperchat in action on Drupal!

Last edited by xp_prg (2014-09-05 21:25:42)

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Live support chat - livechathelper.com integration with Drupal 7

Thanks for sharing also shared your link on twitter and I ques will add in documentation