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xtopher

Member

Registered: 2020-03-29

Posts: 9

Type To Search Canned Messages Feature Not Working

Hi,

I am relative newbie to LiveHelperChat, but I have never seen this feature working correctly in the tool.    I have programmed in about 170 Canned Messages and I would be very useful to have this feature working for the Operators.

Looking at the developer console in chrome I do see requests fire for the typed search text, and these requests are getting HTTP 200 responses.

Search term is building up to "Apple", but the results panel in the UI never shows any matches. Each js response file appears to contain an array of all canned messages with nothing filtered.  All files are the same size of ~ 46.6 KB.

/index.php/site_admin/chat/getcannedfiltered/56?q=A&_=1585445997708
/index.php/site_admin/chat/getcannedfiltered/56?q=Ap&_=1585445997709
/index.php/site_admin/chat/getcannedfiltered/56?q=App&_=1585445997710
/index.php/site_admin/chat/getcannedfiltered/56?q=Appl&_=1585445997711
/index.php/site_admin/chat/getcannedfiltered/56?q=Apple&_=1585445997712

Any clues or insight into what might be going wrong for me would be much appreciated.

Xtopher

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Type To Search Canned Messages Feature Not Working

Hi,

I’ll update documentation article how exactly canned messages works. Also you can you https://doc.livehelperchat.com/docs/canned/#tags

xtopher

Member

Registered: 2020-03-29

Posts: 9

Re: Type To Search Canned Messages Feature Not Working

Thanks remdex.  The #tags search functionality works and that will meet my needs.

If I may ask, what is the intended functionality of the search box next to the pull down of canned messages?

Xtopher

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Type To Search Canned Messages Feature Not Working

It’s intended as you describe just i think search is performeda in fields which does not match.
I’ll explain tomorrow in article in what fields search is performed

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Type To Search Canned Messages Feature Not Working

Updated documentation. Search is performed in message and title. I have updated so search would be done in title also, not only message text.
https://doc.livehelperchat.com/docs/can … -interface

https://github.com/LiveHelperChat/liveh … 5a0a282673