Offline settings works but after 24 hours settings are resetting auto

bayanaask · 2019-09-25 15:34:12

Offline settings works but after 24 hours settings are resetting auto.

I have no idea. I checked few days ago but today it was going to unchecked. Why it's going to unchecked every 24 hours?.

PeopleInside · 2019-09-25 15:44:51

Hi bayanaask,
are you sure no anyone has access to this page and can change settings?

Do you have set some live helper chat cron? (To clean or close chat, etc) ?

bayanaask · 2019-09-25 15:47:27

PeopleInside wrote:

Hi bayanaask,
are you sure no anyone has access to this page and can change settings?
Do you have set some live helper chat cron? (To clean or close chat, etc) ?

I am pretty sure because only i have the admin access. Also I installed LCH and I dont have any cron.

I checked before but it goes to unchecked after 24 hours. My server stable working 5 days no restart anything. Everything is working fine. but those check boxes goes to uncheck somehow

PeopleInside · 2019-09-25 15:52:39

In the 24 hours did you receved offline message?
Does the setting change when a chat is started or closed?

What version of live helper chat are you using and it's a self hosted version or the hosted one?

bayanaask · 2019-09-25 15:56:48

PeopleInside wrote:

In the 24 hours did you receved offline message?
Does the setting change when a chat is started or closed?
What version of live helper chat are you using and it's a self hosted version or the hosted one?

This is from update section in the settings.
Live Helper Chat update
Your version - 3.24
Current version - 3.25

It hosted on AWS Lightsail server. Also that 24 hours is approx time. When I check every morning it goes to unchecked and I check them and save them. When I check afternoon it still there checked, but when I come tomorrow it goes to unchecked.

I am going to check straight until next week. If I found something I will let you know. Thank you

PeopleInside · 2019-09-25 16:04:57

Can you please test this in a new installation created for test and with defaults settings?
If the issue persist i can open an issue and indagate more but will be usefull if you can create just for three day a test installation clean... and check the relative offline settings than look if stay saved or not.
Thanks.

Announcement

#1 2019-09-25 15:34:12

Offline settings works but after 24 hours settings are resetting auto

#2 2019-09-25 15:44:51

Re: Offline settings works but after 24 hours settings are resetting auto

#3 2019-09-25 15:47:27

Re: Offline settings works but after 24 hours settings are resetting auto

#4 2019-09-25 15:52:39

Re: Offline settings works but after 24 hours settings are resetting auto

#5 2019-09-25 15:56:48

Re: Offline settings works but after 24 hours settings are resetting auto

#6 2019-09-25 16:04:57

Re: Offline settings works but after 24 hours settings are resetting auto

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