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#1 2019-09-25 15:34:12

bayanaask
Member
Registered: 2019-01-03
Posts: 40

Offline settings works but after 24 hours settings are resetting auto

Offline settings works but after 24 hours settings are resetting auto.

I have no idea. I checked few days ago but today it was going to unchecked. Why it's going to unchecked every 24 hours?.
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#2 2019-09-25 15:44:51

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,458
Website

Re: Offline settings works but after 24 hours settings are resetting auto

Hi bayanaask,
are you sure no anyone has access to this page and can change settings?

Do you have set some live helper chat cron? (To clean or close chat, etc) ?


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#3 2019-09-25 15:47:27

bayanaask
Member
Registered: 2019-01-03
Posts: 40

Re: Offline settings works but after 24 hours settings are resetting auto

PeopleInside wrote:

Hi bayanaask,
are you sure no anyone has access to this page and can change settings?

Do you have set some live helper chat cron? (To clean or close chat, etc) ?


I am pretty sure because only i have the admin access. Also I installed LCH and I dont have any cron.

I checked before but it goes to unchecked after 24 hours. My server stable working 5 days no restart anything. Everything is working fine. but those check boxes goes to uncheck somehow

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#4 2019-09-25 15:52:39

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,458
Website

Re: Offline settings works but after 24 hours settings are resetting auto

In the 24 hours did you receved offline message?
Does the setting change when a chat is started or closed?

What version of live helper chat are you using and it's a self hosted version or the hosted one?


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#5 2019-09-25 15:56:48

bayanaask
Member
Registered: 2019-01-03
Posts: 40

Re: Offline settings works but after 24 hours settings are resetting auto

PeopleInside wrote:

In the 24 hours did you receved offline message?
Does the setting change when a chat is started or closed?

What version of live helper chat are you using and it's a self hosted version or the hosted one?

This is from update section in the settings.
Live Helper Chat update
Your version - 3.24
Current version - 3.25

It hosted on AWS Lightsail server. Also that 24 hours is approx time. When I check every morning it goes to unchecked and I check them and save them. When I check afternoon it still there checked, but when I come tomorrow it goes to unchecked.


I am going to check straight until next week. If I found something I will let you know. Thank you

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#6 2019-09-25 16:04:57

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,458
Website

Re: Offline settings works but after 24 hours settings are resetting auto

Can you please test this in a new installation created for test and with defaults settings?
If the issue persist i can open an issue and indagate more but will be usefull if you can create just for three day a test installation clean... and check the relative offline settings than look if stay saved or not.
Thanks.


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