Live Helper Chat support forum.. Old google groups forum can be found here

You are not logged in.

Announcement

#1 2019-09-01 21:05:48

Lilo
Member
Registered: 2015-02-26
Posts: 85

Page

On older versions , I was able to see user "PAGE" under IP in agent page or when i exported reports , i coule get each user PAGE as to which page they initiated chat from
I have not been following the updates and do not see the user "PAGE"...your help will be appreciated

Offline

#2 2019-09-01 21:17:12

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: Page

Hi Lilo, thanks for your post!
I hope you are well.

I checked on my last version install and in the chat list closed chat i have that page row that indicate from where the visitor started the chat.
Can you post a screenshot of the issue by hiding personal / private info like IP, email, etc.

Thanks


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#3 2019-09-08 10:27:40

Lilo
Member
Registered: 2015-02-26
Posts: 85

Re: Page

Hi Team

I seem to be struggling to load an image here to show the issue i am experiencing ,but my question is that on operator page I cannot see Page ID or where the user page is from

I used to show between IP and ID or just under the two before Created". I tested using Demo and the same happens. Is there a  feature i need to activate or this feature is no more

Here is what appears on the page of operator handling chat and no more PAGE ID

Time zone    Europe/Helsinki, 20:44:19
IP   
ID    8
Created at - 17:34:03

Offline

#4 2019-09-08 12:39:32

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: Page

Hi Lilo,
try to check in settings, live helper configuration, chat configuration, misc.

What you have on this two following filed?
Shared-Screenshot.jpg


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#5 2019-09-08 13:24:21

Lilo
Member
Registered: 2015-02-26
Posts: 85

Re: Page

Thanks. I will check it

Offline

#6 2019-09-15 12:00:59

Lilo
Member
Registered: 2015-02-26
Posts: 85

Re: Page

Guys this is a follow up ...What i want to see is "Came from"on operator page . even when i export stats into excel , its blank . I tried people advise and that dont work not only on my server but in the DEMO also ....I may have to settle to an early version as this piece of the puzzle is so crucial to the business we are running

Offline

#7 2019-09-15 18:39:41

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: Page

Hi Lilo, if you found issues you need open a GitHub topic.
If you need a quick fix i suggest to consider the commercial support; this is a suggest for emergency when you are in business and need a quick fix.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#8 2019-09-17 11:38:45

Lilo
Member
Registered: 2015-02-26
Posts: 85

Re: Page

Thanks People , can you confirm if you can see my request in latest version (maybe 1 or 2 screenshots will help) .Unfortunately in my 3rd world country , i will hardly afford $5 to get commercial support

Offline

#9 2019-09-17 11:48:34

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: Page

Hi Lilo,
what i should check?

If you need help you can try to start a chat with me here.

I cannot grant a reply but if you can be patient maybe i will take the chat.
The forum will be also ok and usually i prefer as i do help here on my free time and i give help in what i can.

When i cannot help maybe i can suggest a different support options.

In my installation I'm able to see from where a visitor is coming.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#10 2019-09-17 14:38:49

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: Page

Hi Lilo, for see visitor page referral URL i suggest to use the widget.
Hope this will help to solve your issue.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

#11 2019-09-19 18:43:54

Lilo
Member
Registered: 2015-02-26
Posts: 85

Re: Page

'Thanks peopleinside for the help on my query . Is there a specific file that i can change to make z-index to zero so that on mobile widget page do not float ?

Offline

#12 2019-09-19 19:17:09

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,440
Website

Re: Page

Hi Lilo, sorry i have no idea on what you want do.
z-index usually is used for make an element over or back respect another object.

Sorry i cannot help on edit files or code.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

Board footer