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#1 2019-07-09 12:38:26

feodosij
Member
Registered: 2016-09-30
Posts: 11

How to block domains, that set the chat

Few days ago one webmaster set the copy of site on his own domain with chat script.
Now all his visits visible in my panel of online users.

How to block custom domains, that setup chat script?

Thanks

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#2 2019-07-09 12:58:15

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,474
Website

Re: How to block domains, that set the chat

Hi feodosij , sorry i cannot understand the situation you descrive and how to help you.
You can only BAN IP.


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#3 2019-07-09 13:40:13

feodosij
Member
Registered: 2016-09-30
Posts: 11

Re: How to block domains, that set the chat

PeopleInside wrote:

Hi feodosij , sorry i cannot understand the situation you descrive and how to help you.
You can only BAN IP.

Hello. Thanks for response.
Imagine situation, where I owner of domain1.com and setup there

[== Undefined ==]
<script>chat code</script>

One guy copied all html code with script code on his site domain2.com, that have no any relation to my site, but all online users is visible on my domain1.com chat administration panel.

How to block domain2.com? If I may do this by its servers ip address, please explain me how?

Thanks

Last edited by feodosij (2019-07-09 13:42:10)

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#4 2019-07-09 14:05:46

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,474
Website

Re: How to block domains, that set the chat

I think i cannot help with that, need help from the chat owner
I will see if i am able to find a reply and will update here.

I need to check if you need two different live helper chat install or maybe need some custom configuration.

You should use different department as there is no domain filter avaiable.
Maybe you can find this issue not yet resolved: https://github.com/LiveHelperChat/liveh … issues/934


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#5 2019-07-09 14:28:17

feodosij
Member
Registered: 2016-09-30
Posts: 11

Re: How to block domains, that set the chat

I think I can block servers ip address from htaccess.

Last edited by feodosij (2019-07-09 14:33:04)

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#6 2019-07-09 14:49:32

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,474
Website

Re: How to block domains, that set the chat

I don't thinks this will solve your issue. IP showed on online visitors are visitors IP


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#7 2019-07-09 15:30:11

feodosij
Member
Registered: 2016-09-30
Posts: 11

Re: How to block domains, that set the chat

PeopleInside wrote:

I don't thinks this will solve your issue. IP showed on online visitors are visitors IP

You're right its not helped.

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#8 2019-07-09 18:55:22

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,474
Website

Re: How to block domains, that set the chat

You can try with different department - one for website - or use two different live helper chat install.
If you want you can try to ask support with the commercial support maybe you can find a professional help and a way to fix your issue.
More info on my forum signature.

The commercial support help this project to exist and is not provided by me.


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#9 2019-07-12 08:12:22

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,474
Website

Re: How to block domains, that set the chat

Hi, seems a GitHub issue has been created: https://github.com/LiveHelperChat/liveh … ssues/1367


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