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#1 2019-06-18 13:14:02

New member
Registered: 2019-06-17
Posts: 3

offline widget request


I have a question:

Manager status is "Offline". Visitor have sended request in form of offline widget (email + question fields), its done with success and form show success message.
Then it was showed in admin panel as the new chat in line. Im turning manager status to "Online", open that chat, typing, sending messages, but visitor still see offline form with success.

So how to turn offline form to online chat on visitor (widget) side?


#2 2019-06-18 13:16:15

From: Italy
Registered: 2014-04-10
Posts: 3,589

Re: offline widget request

Hi, you cannot turn an offline message to online chat... offline message is sent to the department email and showed as chat offline message in the operator panel but message written here will be not seen by the visitor as is not a chat.

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