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#1 2019-03-08 23:42:20

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Live help Widget keeps loading

Hi All,

I'm new to Live Helper, I had just done fresh installation on linux server and was able to login to Admin portal successfully. But somehow as I loaded my embed code to one of my website, It keeps showing me loading sign. The chat box never end the loading circle.

Can you please help if I've missed anything. I didn't find any after install configuration in the documentation.

here is the link to the website.

Some how I'm unable to post the link here,

Thank you

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#2 2019-03-09 09:12:16

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Hi MarkKhan , welcome on the live helper chat forum!
Thank you for your question!

Please see this FAQ: 06 - Widget is not loading, it loads in loop ( X-Frame-Options )


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#3 2019-03-10 02:58:33

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Re: Live help Widget keeps loading

It seems the only option is to have a Firefox addon. Which is mot possible im my case as my website is public.

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#4 2019-03-10 09:41:33

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Hi MarkKhan , thank you for the update.
Have you tried on incognito mode with extension disabled?
Have your read the FAQ?

If your issue and website is public you can paste here the URL where i can see the issue.


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#5 2019-03-10 11:55:02

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Re: Live help Widget keeps loading

I tried incognito as well. Following is the link. Please help.
http://www.ippbx.com/SCQ/scq.html

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#6 2019-03-10 12:04:28

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Hi MarkKhan , thank you for the update.
Your live helper chat is installed not in a domain with an IP address.

I suggest to create a domain for that install like livechat.yourdomain.ext
I cannot see the widget on the page you provided and this is because if i load your live helper chat installation URL I see there is an invalid certificate.

I will send more details to your forum email address.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#7 2019-03-10 13:33:34

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Re: Live help Widget keeps loading

Thanks for the help admin. I'll change it to domain and follow your suggestions on email. Will update here.

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#8 2019-03-10 13:51:15

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Sure , you are welcome smile


lol PeopleInside - Live helper chat - free limited forum support!
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ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#9 2019-03-11 03:00:08

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Re: Live help Widget keeps loading

Hi admin,

I made the changes as you suggested but seems things are still same. Can you please check the site again?

Seems there is any problem with my server, I tried to embed your demo server code and that worked perfect on my site. Please help

Thank You

Last edited by MarkKhan (2019-03-11 03:23:39)

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#10 2019-03-11 05:52:13

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Hi , thank you for the update.
Now I am able to see the widget and to load the chat address but when I open widget still loading.
This seems to be the situation described in the FAQ I have suggested previously.
You can help yourself using browser console.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#11 2019-03-11 09:54:40

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Hi MarkKhan ,
I have checked better your widget with the browser console and the issue is the X-Frame option settings in your server.

Please see this FAQ: 06 - Widget is not loading, it loads in loop ( X-Frame-Options )


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#12 2019-03-11 14:38:32

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Re: Live help Widget keeps loading

Hey Admin, I checked on my server where the website is hosted, I was unable to find httpd.conf file where I can make changes. Please let me know If I'm doing it right, I assume these changes have to be made on the server where website is hosted not on my linux machine where LHC is hosted.

If so I'm unable to find httpd.conf file.

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#13 2019-03-11 14:51:42

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Hi MarkKhan , umh i have live helper chat and website on the same VPS ... so good question!
Seems you are using two different hosting with one need to be configured for solve this issue?

Maybe your website hosting, if this doesn't solve you can try also to be sure about config on LHC.
For edit your server config you need ask to your admin or to the person that manage the server. I cannot help with that.
If you need help you can try to ask on serverfault or stackoverflow.

Best wish to solve soon this issue!


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#14 2019-03-11 15:25:45

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Re: Live help Widget keeps loading

I'm the admin on LHC server, But I've website hosted from a hosting provider. I've access there as well. Can you suggest me something I'll try to make changes.

Thank you

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#15 2019-03-11 15:28:17

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Sorry i cannot help more on this.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#16 2019-03-11 15:54:29

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Re: Live help Widget keeps loading

Hi Admin, To make things easy, I just installed LHC on the same web server where the website is installed. I see the issue is same. It keeps loading.

Now everything is in same environment.

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#17 2019-03-11 16:23:56

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: Live help Widget keeps loading

Hi MarkKhan, at the page you provide i cannot see widget seems the embed code is not valid.
In any case if the widget continue to loading the issue is described in the FAQ i mentioned.
If you are unable to fix you can consider the commercial support but if you are the manager of the server you should be able to change your server config. If you don't know how to do you can follow my previous suggestion to ask on the forum where talks about server configurations.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#18 2019-03-11 16:53:51

MarkKhan
Member
Registered: 2019-03-08
Posts: 9

Re: Live help Widget keeps loading

Thank You admin, I'll go with your suggestion and will update you.

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