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jersonjunior

Member

Registered: 2019-02-08

Posts: 5

Twilio SMS/Whatsapp - Close Chat

I recently made some simple modifications to the Twilio module to work with Whatsapp and I would like to know if it is possible to end the chat permanently. For every user interaction if Chat timeout is not reached, Livehelperchat reopens the chat.

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 3,440

Website

Re: Twilio SMS/Whatsapp - Close Chat

Hi jersonjunior ,
welcome on the live helper chat forum!

About your question I need ask to the chat owner. I cannot grant a reply but i will try to.

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remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 2,686

Website

Re: Twilio SMS/Whatsapp - Close Chat

Hi,

At the moment there is no setting for that. But you can make small modification there

https://github.com/LiveHelperChat/twili … p.php#L469

Something like

[== Undefined ==]

if (($chat = $tChat->chat) !== false) && $chat instanceof erLhcoreClassModelChat && $chat->status == erLhcoreClassModelChat::STATUS_CLOSED_CHAT) {
$tChat->removeThis();
$tChat = null;
}

jersonjunior

Member

Registered: 2019-02-08

Posts: 5

Re: Twilio SMS/Whatsapp - Close Chat

Hi, It worked with this code but if the client sends another message for example after 5 minutes the LHC does not receive more messages from that client! I had to remove the chat there and open another chat!

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 2,686

Website

Re: Twilio SMS/Whatsapp - Close Chat

Well default logic is just always if chat is closed. Make it pending again if i receive new messages. Fb extension has something similar what you want. Perhaps it would help
https://github.com/LiveHelperChat/fbmes … tstrap.php

jersonjunior

Member

Registered: 2019-02-08

Posts: 5

Re: Twilio SMS/Whatsapp - Close Chat

I'll take a look at the code, there is some possibility of updating the Twilio module for Whatsapp, I left in github the modifications I made.

jersonjunior

Member

Registered: 2019-02-08

Posts: 5

Re: Twilio SMS/Whatsapp - Close Chat

Hi remdex

Close Twilio SMS and Whatsapp chat when operator close chat.

In #https://github.com/LiveHelperChat/twilio/blob/master/bootstrap/bootstrap.php comment lines below:

Lines: 470, 471 and 493

  `//if ($tChat !== false && ($chat = $tChat->chat) !== false ) {
  //$renotify = false;
  // fix LiveHelperChat/fbmessenger#1
  if ($chat instanceof erLhcoreClassModelChat && $chat->status == erLhcoreClassModelChat::STATUS_CLOSED_CHAT) {
  $chat->status = erLhcoreClassModelChat::STATUS_PENDING_CHAT;
  $chat->status_sub_sub = 2; // Will be used to indicate that we have to show notification for this chat if it appears on list
  $chat->user_id = 0;
  $chat->pnd_time = time();
  $renotify = true;
  //}`