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AritraDB

Member

Registered: 2018-07-10

Posts: 12

htaccess for Co-Browsing

Hi PeopleInside/ Remdex,

RewriteEngine On from htaccess.conf helps you to rewrite the html which you getting from visitor to operator while Co-Browsing.
If I'll turn off this, no rules will be executed for this. Will it be any concern regarding Co-Browsing?

Thanks.

AritraDB

Member

Registered: 2018-07-10

Posts: 12

Re: htaccess for Co-Browsing

Ok, looks like it's not the issue, though I'm not sure.

PeopleInside/Remdex,

In Co-Browsing, while operator is trying to access visitor screen (for some cases where the transaction process is too long) the progress bar is running infinitely on operator view. But from subdomain account it's working correctly.

Network traffic for that time
By LHC subdomain:
https://mydomain.livehelperchat.com/sit … syncadmin/

By LHC local:
https://mydomain.com:444/livehelperchat … 3387850581
https://mydomain.com:444/livehelperchat … syncadmin/
https://mydomain.com:444/livehelperchat … eration/29

Thanks for the support and hard work. 

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: htaccess for Co-Browsing

Hi,
Htaccess should should not influence anything, because it's JS which is sending current HTML of the page.

AritraDB

Member

Registered: 2018-07-10

Posts: 12

Re: htaccess for Co-Browsing

Thanks #remdex.

At first time when I'm going to start Co-browsing, the html is not rendering properly (without js,css). But whenever I RewriteEngine Off from htaccess.conf, it's working fine. I'm not sure the if fix is correct or not but it works fine for me except one issue.
Whenever I'm trying to load a page where multiple transaction is there in JS callback, the progress bar is running infinitely on operator view. Whenever I'm breaking the whole transaction by putting js alert, it works for me. Can you please tell me what is the issue? Otherwise the LHC is working absolutely fine for me.

Thanks for the support and hard work Remdex/PeopleInside.

Last edited by AritraDB (2018-08-08 06:51:34)

AritraDB

Member

Registered: 2018-07-10

Posts: 12

Re: htaccess for Co-Browsing

Hi Remdex/PeopleInside,

Any updates?

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: htaccess for Co-Browsing

Hi,
Sorry but without access to your instance i cannot do anything else. There is commercial support service if you need personal help. But that's all i can help. Like I cannot reproduce locally.