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#1 2018-07-15 12:19:39

fr_live
Member
Registered: 2018-07-15
Posts: 5

Widgets don't appear on smartphones

Widgets FAQ and Live support appear correctly on desktop, but they don't appear on smartphones.

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#2 2018-07-15 12:39:48

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Widgets don't appear on smartphones

Hi, fr_live , welcome in the live helper chat forum !
What version of live helper chat are you using?
Can you please indicate the URL where issue with that widget are present?

FAQ widget is showed, on mobile, on top.


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#3 2018-07-15 14:10:49

fr_live
Member
Registered: 2018-07-15
Posts: 5

Re: Widgets don't appear on smartphones

Thank you. The version I use is 2018 downloaded from https://github.com/remdex/livehelpercha … master.zip

I installed lhc locally on my pc with Ubuntu 18.04 and Apache 2 web server to try it, before installing it on the web. Now I enclose the file prova.php  :
--------------------------------------------------
<?php
echo "Ciao a tutti, PROVA";
?>

<script type="text/javascript">
var LHCChatOptions = {};
LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var referrer = (document.referrer) ? encodeURIComponent(document.referrer.substr(document.referrer.indexOf('://')+1)) : '';
var location  = (document.location) ? encodeURIComponent(window.location.href.substring(window.location.protocol.length)) : '';
po.src = '//localhost/lhc_web/index.php/ita/chat/getstatus/(click)/internal/(position)/bottom_right/(ma)/br/(top)/350/(units)/pixels/(leaveamessage)/true/(operator)/2?r='+referrer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>

<script type="text/javascript">
var LHCFAQOptions = {status_text:'FAQ',url:'http://localhost/dokuwiki/prova.php',identifier:''};
(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
po.src = '//localhost/lhc_web/index.php/ita/faq/getstatus/(position)/middle_right/(top)/450/(units)/pixels';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);
})();
</script>
-----------------------------------------------
Thank you

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#4 2018-07-15 14:27:00

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Widgets don't appear on smartphones

Sorry but i am unable to help on local install as i cannot see the issue.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#5 2018-07-15 14:31:32

fr_live
Member
Registered: 2018-07-15
Posts: 5

Re: Widgets don't appear on smartphones

Thank's

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#6 2018-07-15 14:33:32

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Widgets don't appear on smartphones

You can try to see if you see also issue on the livehelperchat.com website. Also this forum has a widget on top right "?" and as from what i know is visible on the mobile.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#7 2018-07-15 16:00:36

fr_live
Member
Registered: 2018-07-15
Posts: 5

Re: Widgets don't appear on smartphones

Yes, I see them all. I see Chatbox, Faq, Help us to grow and the widget live help chat in bottom right corner.

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#8 2018-07-15 16:59:57

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Widgets don't appear on smartphones

So the issue is not live helper chat. I do not know how you localhost install is smile
Maybe if you will have a online test page I will be able to look at smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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#9 2018-07-16 08:24:30

fr_live
Member
Registered: 2018-07-15
Posts: 5

Re: Widgets don't appear on smartphones

You are right. I installed live helper chat on the web and from the site that I manage (www.elsamorantecrispiano.gov.it) everything is ok, also from mobile devices .
Thank's!
Live Helper chat is extraordinary! wink

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#10 2018-07-16 08:47:53

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,116
Website

Re: Widgets don't appear on smartphones

Hi fr_live, thank you for the feedback and kinds words.
I am happy to know everything is working fine!

Have a great day! Buona giornata smile


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]

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