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gresor

Member

Registered: 2018-06-19

Posts: 1

Errors after upgrading

Hi All,

I have upgraded our chat from 2.75 to 2.95 following the documentation

when updating databases it gives me the following errror

I tried to updated multiple times but is not working.

Also i notice the admin menu quite slow compared prior to upgrade.

Any recommendations?

Thanks in adavnce

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Errors after upgrading

Hi gresor , welcome on the live helper chat forum!
I am sorry to read about you issue -> when you do not upgrade LHC when new version is released upgrade from a more old version can be more complicate or can have more issue.

Always before do an upgrade you should do a full database and folder backup.
You can follow the guide: https://livehelperchat.com/article/view/63

You can try to restore your backup than follow the tutorial.
If the issue persist I will be unable to assist with my basic free support.

You can try to do a new installation and than migrate manually all settings or you can try to look here:
https://forum.livehelperchat.com/viewtopic.php?id=2255

Be sure to use an update MySQL version and PHP not inferior to 5.6

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