department - work schedule/office hours

luanjsc · 2017-11-09 21:49:21

Hello, I have configured the "work hours / work days logic is active" in a department, then we have defined the work schedule of the department, but the end user can still open a session in the chat outside the scheduled time.

tested in the "demo" environment of "livehelperchat", not work

can you help me ?

PeopleInside · 2017-11-09 21:57:11

Hi luanjsc,
welcome on the live helper chat forum!

Can you add details to your message?
You are able to start a chat because out of the time chat still be online or you are able to start a chat also if chat is showed offline?

How to reproduce the issue?
Thanks.

PeopleInside · 2017-11-10 07:34:09

Hi,
thank you for report this BUG.

You can follow resolution here:
https://github.com/LiveHelperChat/liveh … ssues/1138
when will be available.

Have a great day, feel free to participate into the GitHub topic!

PeopleInside · 2017-11-10 07:43:23

Sorry, I closed the report. In my case chat was online in the offline hours because operator was set as online status.
I AM unable at the moment to reproduce this issue so you need add more details.
Have a nice day! smile

luanjsc · 2017-11-10 11:39:11

yikes

is it possible set ('disabled' at option) page initial, when outside the configured time?

PeopleInside · 2017-11-10 12:56:38

Sorry, I cannot understand you.
In the settings, under misk you have option to decide if ignore operator status or consider operator status during work hours.

Announcement

#1 2017-11-09 21:49:21

department - work schedule/office hours

#2 2017-11-09 21:57:11

Re: department - work schedule/office hours

#3 2017-11-10 07:34:09

Re: department - work schedule/office hours

#4 2017-11-10 07:43:23

Re: department - work schedule/office hours

#5 2017-11-10 11:39:11

Re: department - work schedule/office hours

#6 2017-11-10 12:56:38

Re: department - work schedule/office hours

Board footer