Announcement

angeljs

Member

From: Durham, UK

Registered: 2017-04-02

Posts: 9

Website

Embed problem with Firefox

I'm a new user to Live Helper Chat, and am very pleased with it so far. However, when I embed the chat code on to a webpage, it shows fine in Chrome and IE, but in Firefox, where the live help code should be, it shows my site header instead. I don't know very much about coding, but I've used a php include statement for my header and footer if that could have something to do with it.

Last edited by angeljs (2017-04-02 12:54:40)

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Embed problem with Firefox

Hi angeljs,
welcome in the live helper chat forum!
Please provide some screenshot and the URL where your widget is.
If you want info stay private and do not want share in a public forum you can open a ticket by following my signature links.

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Embed problem with Firefox

Thanks for your ticket.

I checked your website where I cannot find any kind of live helper chat issue.
In the last version of Firefox, from my Windows PC, your widget chat is showed so I given instructions on how reset your Firefox
https://support.mozilla.org/t5/Procedur … ta-p/23405
because I suppose the issue is on your device.

Wish you a nice time!
Hope this helps.

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]