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Can Gürcan

Guest

Can't track online users

Online user tracking is enabled, but can't see online users.
Users can request chat, can chat with them. After they request chat, I can see them in online list.

https://groups.google.com/forum/#!topic … mtqSDWcO8Q

David

Member

Registered: 2014-01-24

Posts: 85

Re: Can't track online users

Do you have footprint also enabled.   I asssume you are online yourself since you are chatting.  If you are offline you maybe not see visitors depending on your config.  If you are online and have tracking and footprint enabled  you should see visitors.

On Monday, January 27, 2014 2:39:58 AM UTC-7, Can Gürcan wrote:Online user tracking is enabled, but can't see online users.
Users can request chat, can chat with them. After they request chat, I can see them in online list.

David

Member

Registered: 2014-01-24

Posts: 85

Re: Can't track online users

also make sure you have the latest version

On Monday, January 27, 2014 2:39:58 AM UTC-7, Can Gürcan wrote:Online user tracking is enabled, but can't see online users.
Users can request chat, can chat with them. After they request chat, I can see them in online list.

Can Gürcan

Guest

Re: Can't track online users

both open and last version.

I'm using prestashop and smarty. It may be something about cache system. Is there any setting to override this?
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Can Gürcan   +90 530 773 5389ESSE Grup   +90 850 222 3773 w w w . e s s e g r u p . c o m
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2014-01-27 David <csduran...***.com>

David

Member

Registered: 2014-01-24

Posts: 85

Re: Can't track online users

in Synchonisation and sound settings what do you have here in this config
How many seconds for a user to be considered as being online = ?

On Monday, January 27, 2014 2:39:58 AM UTC-7, Can Gürcan wrote:Online user tracking is enabled, but can't see online users.
Users can request chat, can chat with them. After they request chat, I can see them in online list.

Can Gürcan

Guest

Re: Can't track online users

300 seconds, maybe this is the problem?

Synchronisation and sound settings
Bir kullanıcının çevrimiçi kabul edilmesi için kaç saniye geçmiş olması gerektiğiYeni konuşmalar için senkronizasyon, saniyelik aralıklarlaYeni bir kullanıcı mesajı için senkronizasyon, saniyelik aralıklarlaOperatörden gelen mesajları kontrol et, saniyelik aralıklarla
Long pollingEnable long polling How many seconds keep connection to server?Yeni bir kullanıcı mesajı için senkronizasyon, saniyelik aralıklarla
New chat request notification settingsYeni bir konuşma isteğinde yeni bir konuşma beklemede sesi çal Bir arka ofis kullanıcısı için olan mesajı sesle bildir Bir ön son kullanıcı için olan mesajı sesle bildir Show alert message on a new chat request How many times play sound notificationDelay between sound notifications in seconds

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w w w . c c t v d e p o . c o m

China Mobile: +86 186 7676 9470

2014-01-27 David <csduran...***.com>

in Synchonisation and sound settings what do you have here in this config

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

If you have embeded generated code in template which is parsed by prestashop you can try to wrap embeded code with
{literal}generated embed code
{/literal}

2014-01-27 Can Gürcan <c...***.com>

Can Gürcan

Guest

Re: Can't track online users

I made it like this, but didnt work. I've just change all default language to tur, may it confilict?

<p>{literal}<script type="text/javascript">// <![CDATA[
var LHCChatOptions = {};LHCChatOptions.opt = {widget_height:340,widget_width:300,popup_height:520,popup_width:500};
(function() {var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;
var refferer = (document.referrer) ? encodeURIComponent(document.referrer) : '';var location  = (document.location) ? encodeURIComponent(document.location) : '';
po.src = '//www.cctvdepo.com/chat/index.php/chat/getstatus/(click)/internal/(position)/bottom_right/(check_operator_messages)/true/(top)/350/(units)/pixels/(leaveamessage)/true/(disable_pro_active)/true?r='+refferer+'&l='+location;
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);})();
// ]]></script>{/literal}</p>

----------------------------------------------Can Gürcan   +90 530 773 5389ESSE Grup   +90 850 222 3773 w w w . e s s e g r u p . c o m

w w w . c c t v d e p o . c o m

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2014-01-27 Remigijus Kiminas <rem...***.com>

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

Where can i see embeded script? I do not see embeded code in your site at all, hmm.

2014-01-27 Can Gürcan <c...***.com>

Can Gürcan

Guest

Re: Can't track online users

www.cctvdepo.com

right bottom corder is live help ...

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

I just do not see embeded code there
view-source:http://cctvdepo.com/index.php?

2014-01-27 Can Gürcan <c...***.com>

Can Gürcan

Guest

Re: Can't track online users

​if you mean this code, I got it from 'view source'

<div id="contentbox2" class="contentbox">
    <script type="text/javascript">// <![CDATA[
var LHCFAQOptions = {status_text:'Sık Sorulan Sorular',url:'replace_me_with_dynamic_url'};(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;po.src = '//www.cctvdepo.com/chat/index.php/faq/getstatus/(position)/bottom_left/(top)/250/(units)/pixels';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);})();
// ]]></script><script type="text/javascript">// <![CDATA[
var LHCVotingOptions = {status_text:'Anketimize Katılırmısınız?'};(function() {
var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true;po.src = '//www.cctvdepo.com/chat/index.php/questionary/getstatus/(position)/middle_right/(expand)/true/(top)/400/(units)/pixels/(width)/300/(height)/300';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s);})();
// ]]></script></div>
​

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

Sorry,

But then i open http://cctvdepo.com/index.php? i do not see any sign of this your code. are you sure you are looking at the right site? and not a dev enviroment for example, or perhaps it's limited by ip. But your site definetely does not contain this code.

2014-01-27 Can Gürcan <c...***.com>

Can Gürcan

Guest

Re: Can't track online users

oh maybe you have to change language to turkish, I now disable english language, just try now ...

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

Well, i see widget so all should work. In general no idea. Because here all works. So cannot reproduce cannot fix... Like there is nothing to fix.

2014-01-27 Can Gürcan <c...***.com>

Can Gürcan

Guest

Re: Can't track online users

The botton works. Even when click I can chat with visitors. But I can't see them online before they request chat.

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

As i told you I cannot fix what i cannot reproduce...

Just one thing. Can you try to update https://github.com/remdex/livehelperchat/commit/52aa5b73ad6e036289d0ed3f3c855ccae41858ce according to commit.

Just replace this single file, clear cache from back office and see then.

2014-01-27 Can Gürcan <c...***.com>

Can Gürcan

Guest

Re: Can't track online users

Hi, solved.

Just changed my module position in prestashop, fixed. Perhaps some other css or javascript was blocking.

Tiep Tran

Member

Registered: 2014-02-16

Posts: 2

Re: Can't track online users

Hi, i cannot see where to enable footprint? Please show me how to do it. Thank you so much!

Vào 22:28:52 UTC+7 Thứ hai, ngày 27 tháng một năm 2014, David đã viết:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

See screenshot "Track users footprint"

2014-02-16 20:46 GMT+02:00 Tiep Tran <tiept...***.com>:

Tiep Tran

Member

Registered: 2014-02-16

Posts: 2

Re: Can't track online users

thank you! But sounds like the tracking feature still doesn't work. It always show Empty. I have the latest and clean LHC version installed. Do u have any suggestion?

Vào 02:26:16 UTC+7 Thứ hai, ngày 17 tháng hai năm 2014, Remigijus Kiminas đã viết:

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

Sorry,

But here all works. You will have to debug by yourself.
http://livehelperchat.com/i-have-embedded-widget-code-but-widget-is-not-shown.-what-to-do-265a.html

2014-02-17 0:03 GMT+02:00 Tiep Tran <tiept...***.com>:

Vincent Miele

Member

Registered: 2014-04-30

Posts: 33

Re: Can't track online users

Same issue here.  They only appear after a chat is requested.  I have done all the degugging and nothing comes up.  In fact, it worked yesterday, but stopped working.

On Monday, January 27, 2014 4:39:58 AM UTC-5, Can Gürcan wrote:Online user tracking is enabled, but can't see online users.
Users can request chat, can chat with them. After they request chat, I can see them in online list.

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Can't track online users

Sorry I repeat once again all works here.