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zer0890

Member

Registered: 2016-11-29

Posts: 4

FAQ per department

Hi,

I need to set a rule which allow user to have access only to his department's FAQ.
How i can do that ?

Added invalid topic title by PeopleInside
Removed Invalid topic title by PeopleInside

Last edited by PeopleInside (2016-12-14 18:01:07)

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: FAQ per department

Hi zer0890,
thank you for your question. Please remember to give sense to the Topic Title.
A proper title can be: "Department permissions" for example or "how to allow operator to access only his department"

Please follow the below links:
Permission system explain

How to disable operators open already accepted chats from their departments?

I hope this will help you.
Free support are limited on this, you need look at the documentation and set permission as for your needs.
For more customization complex cases a commercial support maybe can be suggested.

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PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: FAQ per department

You need also to assign the operator to a department from his profile and disable all department assignment for an operator for be assigned only to a specif department.
Let us know if your issue was solved or what is not clear.
Thank you!

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PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]