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#1 2016-11-07 14:05:34

akansha
Member
Registered: 2016-11-04
Posts: 12

Operator Message not visible to visitor when sending pro active invite

Hey,
I'm facing a problem here with livehelperchat widget box.
When an operator sends a message to the online visitor. The message doesn't appears to the the online visitors but when the visitor refresh/reload or move to any other page the message that operator had sent earlier is visible to the operator.
I thing there must be some settings through which the widgetbox reloads. Can anyone help me in how to reach to that setting?

Title edited by PeopleInside from "Operator Message not visible to visitor" to "Operator Message not visible to visitor when sending pro active invite"

Last edited by PeopleInside (2016-11-07 14:30:54)

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#2 2016-11-07 14:09:32

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,527
Website

Re: Operator Message not visible to visitor when sending pro active invite

Hi,
thanks for open a new topic so we can discuss here about your issue.
This seems to be a server configuration issue but for better understand the situation I need know where I can see your widget chat and maybe try to see if I AM able to diagnose what can be the issue.

Maybe also we need discuss here about your server configuration like is Apache? What version of LHC are you using?
Maybe chatting with you can help me to understand the problem better than we can share the solution here if we found it.
smile


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#3 2016-11-07 14:23:55

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,527
Website

Re: Operator Message not visible to visitor when sending pro active invite

Ok by chatting with you I understood better your issue and question.
Your issue is not in the started chat with the visitor but is present when you want invite an existing visitor to chatting.

Maybe your Embed code has not been well generated, you have to remember to check this option when you generate embed code:
Automatically check for messages from the operator/invitation messages ?

Also the invitation will be not immediate but you have to wait the time set in your LHC settings.
You can see that setting at:
Settings >> live help configuration >> chat configuration >> visitor activity

Hope it helps.


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#4 2016-11-08 05:46:59

akansha
Member
Registered: 2016-11-04
Posts: 12

Re: Operator Message not visible to visitor when sending pro active invite

Thanks, that worked for me smile

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#5 2016-11-08 09:01:43

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,527
Website

Re: Operator Message not visible to visitor when sending pro active invite

Hi akansha,
thanks for the feedback!

I AM very happy your issue is now solved!
Wish you a great time!
wink


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#6 2019-12-11 20:24:08

radmadical
Member
Registered: 2019-12-11
Posts: 2

Re: Operator Message not visible to visitor when sending pro active invite

Hey all - sorry I realize this is an old thread, but I need to do this exact thing. When I try to send a message to a user directly from dashboard, they don't receive it, but once they start a chat - I can chat normally.
In my form creation area under Settings, there is no option check_operator_messages ("Automatically check for messages from operators are checked").
Can I simply add this param to the script manually?

Last edited by radmadical (2019-12-11 20:26:50)

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#7 2019-12-11 20:30:03

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,527
Website

Re: Operator Message not visible to visitor when sending pro active invite

Hi radmadical,
thank you for your message!

I have the same issue. The function to check for operator message has been removed in the latest version of live helper chat.
You can please add to the following issue and requesting to re-insert this feature.

Without this feature user has to refresh or change the page before can be able to see the invitation message.
The other solution that i was not able to do is to install and use NodeJS.

You can find and add yourself with a message the issue here: https://github.com/LiveHelperChat/liveh … ssues/1285
I really hope to see this feature back but need many user can participate in the same issue and need a decision from the chat owner.

You can read more about NodeJS for live helper chat here:
https://livehelperchat.com/node.js-supp … -255a.html

Note: in the extension there are new instruction different from the "old" documentation.

I tried on my server but i was not able to install this and just created issues.


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#8 2019-12-11 20:40:10

radmadical
Member
Registered: 2019-12-11
Posts: 2

Re: Operator Message not visible to visitor when sending pro active invite

Heyo - would switching to NodeJS circumvent this option in some way? That would be nice...
I'm currently using NGINX to serve the application...

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#9 2019-12-11 20:44:09

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,527
Website

Re: Operator Message not visible to visitor when sending pro active invite

I cannot help with NodeJS.
As from what i can remember NodeJS should help to resolve this issue.

Last edited by PeopleInside (2019-12-11 20:45:03)


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#10 2019-12-11 21:53:05

radmadical
Member
Registered: 2019-12-11
Posts: 2

Re: Operator Message not visible to visitor when sending pro active invite

Hey!
So, some progress - I found this inside the settings.ini.php:

```
    'chat' =>
    array (
      'online_timeout' => 300,
      'back_office_sinterval' => 10,
      'chat_message_sinterval' => 3.5,
      'check_for_operator_msg' => 10,
      'new_chat_sound_enabled' => true,
      'new_message_sound_admin_enabled' => true,
      'new_message_sound_user_enabled' => true,
    ),
```

So it might be that this setting is just on and set by default now...
Not sure what's preventing the messages from reaching the user, but it looks like this setting may not be to blame afterall

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#11 2019-12-11 22:16:47

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,527
Website

Re: Operator Message not visible to visitor when sending pro active invite

The function to check for operator message was present in the past and was located in the page where you generate the embed code.
A check box was allowing to set on how much seconds check for operator message than in the latest version of live helper chat has been removed.
Now in the embed page where you generate the code this settings is no more present.

I don't know and i don't think just the line in the settings.ini.php can help.
If you found how to make it work without NodeJS let me know. I want "fix the issue about missed operator invitation".

I'm very sad this function has been removed.


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