Live-Help-Widget

danueb · 2016-09-03 15:42:10

Hello and good evening,

at first I write that my english ist not so good, but I try to describe my problem.

I have a website. On the Home-Site I have installed a Live-Help-Widget.

When a user start a chat and go to another site (for example to the impressum), the Live-Help-Widget will be closed and the chat is cancelled.

Can anyone helps me?

The Widget and the chat should be available on all my bottoms.

Thank you very much.

King regards
danueb

PeopleInside · 2016-09-03 16:07:54

Hi, your issue as been already discussed in the forum also is present in the documentation.
Please look at: https://livehelperchat.com/my-users-loo … -377a.html

You have wrong LHC settings.

danueb · 2016-09-03 20:37:47

Thanks, but all these things I have do.
It doesn't work.

PeopleInside · 2016-09-04 00:02:32

Sorry, this sound no possible to me. Is your domain space blank? Domain space like explained in the link of documentation i give to you. Do you have secure cookie activated? Some settings of your LHC should be wrong. In default config you should not loose chat if domain not change.

danueb · 2016-09-04 07:42:08

Good morning Marco B,

thanks for your answer again.

Now it works. I had delete the cache and restart my server smile

Can you possibly help me with this problem: When a user starts a chat, this remains in the status "Chat waiting" and will not be automatically assigned to an agent, although this is activated.

PeopleInside · 2016-09-04 08:04:13

Good Morning. Please try to start a chat with me.
This last message let me understand the issue is different from what I have understood firstly.

PeopleInside · 2016-09-04 08:05:49

You have to check every operator profile and see if they are assigned to the department. For do that you need open each profile and check in the department tab.

danueb · 2016-09-04 08:09:24

I have two users (Admin and Daniel). The administrator should not give any support. The user Daniel is assigned to the support department.

When a user starts a chat and Daniel is online, the chat remains in the status "Chat waiting" and is not automatically assigned to Daniel. Daniel must confirm the chat at first.

I want that the chat after 10 seconds is automatically assigned to the user Daniel.

Is this possible?

PeopleInside · 2016-09-04 08:12:43

This is the normal way to work for LHC: operator have to accept the chat.
Maybe you need use Automatic Assign inside the department options.

danueb · 2016-09-04 08:14:15

But in the department options I can't activate, that the chat should automatically assign to a user.

PeopleInside · 2016-09-04 08:15:00

Why you can't?

danueb · 2016-09-04 08:16:53

Where should the function be please?

PeopleInside · 2016-09-04 08:19:06

Sorry, I cant continue to posts message here so future reply to this topic can be slower or not come from me.
As I told you can find the function I mentioned into the department settings. For use LHC you need know a little the settings if you don't know just navigate in it and learn smile
Once you are in the department settings by editing IT you will find the right tab for automatic assignment.
Good luck and time smile

danueb · 2016-09-04 08:20:37

Thanks for your help. Very helpful! Not!

PeopleInside · 2016-09-04 08:21:10

smile
If you really need help you can start a chat with me as mentioned not chatting in a forum.
You can find easlt the settings of your needs by going simply in the department. No need to write here a lot of posts smile
I AM continuing to receive email notifications.

But seems you don't want start a chat so maybe you are able to solve your question smile

Last edited by PeopleInside (2016-09-04 08:22:59)

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#1 2016-09-03 15:42:10

Live-Help-Widget

#2 2016-09-03 16:07:54

Re: Live-Help-Widget

#3 2016-09-03 20:37:47

Re: Live-Help-Widget

#4 2016-09-04 00:02:32

Re: Live-Help-Widget

#5 2016-09-04 07:42:08

Re: Live-Help-Widget

#6 2016-09-04 08:04:13

Re: Live-Help-Widget

#7 2016-09-04 08:05:49

Re: Live-Help-Widget

#8 2016-09-04 08:09:24

Re: Live-Help-Widget

#9 2016-09-04 08:12:43

Re: Live-Help-Widget

#10 2016-09-04 08:14:15

Re: Live-Help-Widget

#11 2016-09-04 08:15:00

Re: Live-Help-Widget

#12 2016-09-04 08:16:53

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#13 2016-09-04 08:19:06

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#14 2016-09-04 08:20:37

Re: Live-Help-Widget

#15 2016-09-04 08:21:10

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