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shah87

Member

Registered: 2016-01-21

Posts: 2

80% of Domain Hit Stats From Live Chat. How to Get Rid?

Hi guys. I am having a very hard time here. My hosting gave me an alert of excessive use of resources by Live Chat. When i check the domain hit stats and i was shocked. Over 80% of Hits Comes from Live Chat. Here is the screenshot: http://awesomescreenshot.com/0e15mawgf7

Could you please anyone have a look and suggest what can i do to avoid it. I disabled few features like geo detection and will see if it could make any change.

Beside i want to ask as how i can disable Proactive chats? I tried but there is no feature to disable the one you have and i believe proactive chat also eats a lot of resources.

Appreciate if anyone can help!

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: 80% of Domain Hit Stats From Live Chat. How to Get Rid?

Hi shah87,
sorry for the delay of my reply and thank you for using the forum for your question on Live Helper Chat.

From what I can understand you are on shared hosting. Have a live chat in a shared hosting is always or often give issue / problem or too usage of resources.
Some shared hosting can have also proibition of use of script like live chat.
You need a dedicated server for work well or you can choose a host version, hosted version away from your shared plan.

Live Helper Chat hosted is avaiable here:
https://livehelperchat.com/order/now

If you are looking for a free version you should try to research something in the web.
An example of a free live chat hosted away: https://www.tawk.to/

Hope it helps.

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