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almostbasic

Member

Registered: 2015-07-21

Posts: 10

Browser and referral source info on statistics page?

I would really like to be able to view statistics on browser / device type as well as where people came from.  This information is available on the "Online Visitors" page, so I know LHC has access to the information.  Is there any way to integrate that information into the statistics page ( /site_admin/chat/statistic/ )???

Thanks in advance for any help I may receive!   

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Browser and referral source info on statistics page?

At the moment in chat window appears automatically online visitor tab. And there is fetched online user info. Attached screenshot

almostbasic

Member

Registered: 2015-07-21

Posts: 10

Re: Browser and referral source info on statistics page?

Thank you for the information.

We have decided we would like to implement Google Analytics in the chat so we can track and save more information.

Is there a template where I could insert the Analytics code, that ONLY loads when the chat is open?

If not, is there a template where I could insert the Analytics code, that only loads once the chat has been answered?

Thanks again for the help!

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Browser and referral source info on statistics page?

https://livehelperchat.com/integration- … -273a.html

Just i'm not sure that there is callback for chat closed.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Browser and referral source info on statistics page?

But you can always listen to events like https://github.com/LiveHelperChat/liveh … .php#L1040
Just you should write similar extension to this one

https://github.com/LiveHelperChat/sugar … ap.php#L16

or
https://github.com/LiveHelperChat/osTicket