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mr.seiko

Member

Registered: 2015-05-13

Posts: 5

Not showing all canned messages

Not really a support request, as I have solved, and wanted to share the answer in case anyone else was experiencing this.

We work with LiveChat, and have a very extensive canned message system that allows our agents to very quickly select from a large list of canned messages

We found that when agents were taking chats, the Canned message drop box was limited to 50, so agents were unable to choose from the full list (we have around 500 canned messages for different support scenarios)

I made the following change:
/lib/models/lhchat/erlhcoreclassmodelcannedmsg.php
Line 171
$q->limit(50, 0);
changed to
$q->limit(5000, 0);

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Not showing all canned messages

Hi,

Thanks for report, will be changed in default version in day or two.