Announcement

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Visitor name, email & phone stored in cookie

Hello,

we would like to store visitor details for future chats in cookie for auto completion in new chat request form.

Would this be possible? I have browsed thru admin panel and documentation on website and I did not find any solution.

Thank you for your reply!

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Visitor name, email & phone stored in cookie

I'm not sure is it relevant. But if you have user details in your system, you can prefill some chat data.
https://livehelperchat.com/pre-filling- … -140a.html

In any case you cannot store this info in online user info. But as idea itself perhaps worth consideration

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Re: Visitor name, email & phone stored in cookie

Thanks for your reply and the link.

The linked situation is interesting, but this does not solve our business department request 

We would like to simply motivate "anonymous" customer to chat with our support once again by pre-filling the new chat form with details from his last chat with support.

remdex

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Visitor name, email & phone stored in cookie

Yes, I understood perfectly your wish. So just fill github feature request, and perhaps in the future it will be done, atleast won't be lost.
Or if you have some funding it's possible to speedup this thing...

martin.bocek

Member

Registered: 2015-03-30

Posts: 14

Re: Visitor name, email & phone stored in cookie

Thanks for your time. Github issue created. I will proceed this to our managers as well...

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: Visitor name, email & phone stored in cookie

I want this too.
Maybe best is allow in the admin settings enable or disable of this option.

When you have visitor who coe back not all time user loose time to rewrite full email address.
Although not memorize options allows for more privacy and so the choice could be left in the settings.

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